Director, Change Management (Canadian Operations) at Sun Life Financial — NeverHard

## Director, Change Management (Canadian Operations)Applylocations: Toronto, Ontario: Montreal, Quebec: Waterloo, Ontariotime type: Full timeposted on: Posted Todayjob requisition id: JR00125451You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.**Job Description:**Sun Life Canada is accelerating a bold transformation to deliver on our purpose: **to help Clients achieve lifetime financial security and live healthier lives.**Canadian Operations is at the heart of that ambition—bringing together over **5,000 team members across Canada and SL Global Solutions in Asia** to deliver critical onboarding, processing, and service experiences. We enable more than **130 million interactions annually**, shaping how Clients, plan sponsors, and advisors experience Sun Life every day.As we elevate our transformation agenda, we are seeking a **visionary leader** to redefine how change is delivered at scale.**The Opportunity**Reporting to the AVP, Transformation & Key Initiatives, the **Director, Change Management** will **build and lead a world-class, enterprise change capability**—shifting from fragmented, project-based execution to a **strategic, integrated discipline** that accelerates transformation outcomes across Canadian Operations.This is not a traditional change role. You will **architect and embed a leading-edge change management function**, influence senior leadership, and drive enterprise-wide adoption across a complex transformation portfolio.**What will you do?****Establish a Best-in-Class Change Capability*** Define and stand up a **centralized Change Management function**, including operating model, governance, frameworks, and standards that scale across Canadian Operations* Position Change Management as a **strategic enabler of transformation outcomes**, embedded from strategy through execution* Build an **integrated, enterprise approach** that ensures consistency, speed, and measurable impact**Lead Change Across Enterprise Transformation*** Drive change across a **highly complex, multi-year portfolio** spanning technology, process, and business transformation* Orchestrate enterprise-wide alignment, prioritization, and **management of cross-functional impacts and dependencies*** Ensure change strategies are **data-driven, outcomes-focused, and tightly linked to business value realization****Drive Adoption, Outcomes, and Accountability*** Embed rigorous practices to measure **readiness, adoption, and sustained behavioral change*** Define and operationalize **clear success metrics tied to business outcomes** (e.g., productivity, experience, risk reduction)* Hold leaders accountable for **visible sponsorship, engagement, and results****Influence at the Executive Level*** Act as a **trusted advisor to senior leaders and executives**, shaping how change is sponsored, communicated, and sustained* Elevate leadership capability in change to create a **culture that embraces and accelerates transformation****Build and Scale a High-Performing Team*** Develop, and lead a team of **top-tier change practitioners** operating in a consulting model* Foster a culture of **innovation, continuous improvement, and external best-practice adoption*** Establish **repeatable, scalable tools and methodologies** that position Sun Life at the forefront of change excellence**Embed Change into the Fabric of Delivery*** Integrate change management into **strategy development, portfolio governance, and delivery lifecycles*** Ensure early engagement and **seamless alignment across strategy, product, technology, and operations****What do you need to succeed?*** **10+ years of progressive experience** in enterprise change management, transformation, or organizational effectiveness* Proven track record **leading large-scale, enterprise-level change** within complex, matrixed environments* Demonstrated success **building or transforming a change management function or capability*** Deep expertise in **change strategy, operating model design, and governance at scale*** Exceptional ability to **influence and partner with senior executives** to drive accountability and results* Strong commercial acumen with a focus on **outcomes, value realization, and measurable impact*** Experience leading and scaling **high-performing, consulting-oriented teams*** Bachelor’s degree in Business, Communications, or related field; **Prosci, ACMP, or equivalent certification preferred*** As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for **Quebec only** for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.**Why this role?**This is a **rare opportunity to shape the future of change at scale**—to build something enduring, elevate how transformation is delivered, and leave a lasting impact across Canadian Operations.If you are a **builder, influencer, and enterprise change leader** who thrives in complexity and is driven to create meaningful, measurable impact—**we want to hear from you.**The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.**Salary Range:**110,000/110 000 - 180,000/180 000**Job Category:**Project Management - Process**Posting End Date:**12/07/2026**Shine together**At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed.**Make life brighter**We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world.**Shape the future**With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter.Join a top employer for a brighter future. Visit Sun Life Careers #J-18808-Ljbffr