Director, Canadian Product Tax at Manulife/John Hancock — NeverHard

Position Responsibilities: Provide strategic and technical tax advice on a broad range of Canadian product and customer taxation matters, including: Advising business units (Insurance, Bank, Group Benefits, Group Retirement Solutions and Wealth/Asset Management) on tax compliance requirements relating to customer tax including product administration, withholding tax and tax slip reporting Researching and responding to complex tax questions from business units, customers and government tax authorities Participating in business initiatives to ensure tax requirements are appropriately identified and addressed, and advising on product features, structures, contract language and associated tax risks Conduct independent tax research and prepare well supported technical tax analyses on complex product and customer tax matters, applying relevant legislation, case law and government administrative positions Monitor and interpret legislative and administrative developments affecting product and customer taxation; assess implications for Manulife products, customers and business operations and provide clear and practical guidance Build strong cross-functional relationships across business units to maintain awareness of emerging tax issues, business initiatives and product developments, and proactively identify and manage tax and reputational risks Oversee and support the timely and accurate completion of customer and product tax compliance activities, including applicable tax filings, reporting and related tax season deliverables Oversee customer tax withholding and remittance activities, including reconciliations and supporting working papers for remittances, filings, returns and amendments Act as a key liaison with government tax authorities, auditors and external advisors, representing and supporting the business in resolving technical, compliance and administrative tax matters Maintain effective tax governance and controls, including appropriate documentation of tax positions, compliance processes, procedures and supporting records Identify and lead opportunities to improve, simplify and automate tax compliance processes and other team activities, including the effective use of technology and data Support the development of the Canadian Product Tax team through coaching, knowledge sharing, collaboration and development of technical tax capabilities Required Qualifications: CPA designation Minimum of 7 years of relevant Canadian tax experience Completion of the CPA In-Depth Tax Program Significant experience in the financial services industry is preferred, whether gained directly within the industry or through an accounting firm advising financial services clients Deep technical knowledge of Canadian taxation Experience with financial products and areas such as registered accounts, trusts, tax slip reporting, tax withholding and FATCA/CRS is considered an asset Excellent tax research, technical analysis and problem-solving skills, with the ability to independently analyze complex tax issues and develop practical recommendations Sound judgment and the ability to identify, assess and manage tax and reputational risk while considering customer and operational implications Demonstrated leadership skills, including the ability to coach and develop others, promote collaboration and effectively influence stakeholders Strong organizational and prioritization skills, with the ability to manage multiple complex priorities and deliver high-quality work within tight deadlines Aptitude for technology and an interest in using data, automation and emerging technologies to improve tax processes and team effectiveness Proficiency with tools such as Excel, CCH Taxprep, SharePoint, Power BI and Alteryx are assets When you join our team: We’ll empower you to learn and grow the career you want We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words As part of our global team, we’ll support you in shaping the future you want to see #LI-Hybrid About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. Referenced Salary Location Toronto, Ontario Working Arrangement Hybrid Salary range is expected to be between $125,100.00 CAD - $175,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. Benefits Health, dental, mental health, vision, short‑ and long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. Various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and offers the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and industry‑leading AI, and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognition. Recent awards include: 2026 Gallup Exceptional Workplace Award Winner, Manulife Named one of Forbes World’s Best Employers 2025, Financial Times World’s Best Employers Asia‑Pacific 2026, We’ve been recognized as one of Canada’s Top 100 Employers 2026, #1 Life Insurer for AI Maturity by Evident 2026. #J-18808-Ljbffr