Director, Ancillary Operations (2026-MP-09) at UOW — NeverHard

Description POSITION TITLE: Director, Ancillary Operations DEPARTMENT: Office of Associate Vice-President, Operations SALARY RANGE: $102,080 – $116,001 The University of Windsor is situated on the traditional territory of the Three Fires Confederacy of First Nations: the Ojibwa, the Odawa, and the Potawatomie. We respect the longstanding relationships with First Nations people in this place in the 100-mile Windsor-Essex peninsula and the straits – les détroits – of Detroit. Who We Are: The University of Windsor (the University or UWindsor) is a globally relevant, regionally focused University that welcomes over 16,000 students in a range of comprehensive and research-intensive graduate and undergraduate programs. The University consists of eight academic faculties, which include Arts, Humanities and Social Sciences; Science; Human Kinetics; Education; Law; Engineering; Nursing; and Business. The UWindsor campus is home to a medical program offered by Western University’s Schulich School of Medicine and Dentistry. The University employs a passionate and dedicated faculty and staff, numbering approximately 2,500, of whom approximately 600 are tenured or tenure-track faculty. The University’s unique position on an international border between Canada and the United States has contributed to its identity as a diverse university community providing rich cultural, recreational, and educational opportunities for faculty and students. The University is a key player in a wide range of distinctive industrial, entrepreneurial, and cultural activities throughout the City of Windsor and Essex County, and in an evolving network of international academic and industrial partnerships, particularly with leading American universities in Michigan. Why Join the University of Windsor? We are committed to creating an exceptional employee experience grounded in well-being, professional growth, and work–life balance. As a valued member of our community, you will have access to a comprehensive benefits package designed to support you and your family, including: Health & Dental Benefits: Extensive coverage to support preventative care and ongoing health needs. Out-of-Province/Out-of-Country Coverage: Travel with confidence knowing you are protected beyond Ontario. Pension Plan: Participation in a pension plan that supports long-term financial security and retirement planning. Tuition Remission: Reduced-cost tuition to help you pursue further education and professional development (for yourself and dependents up to age 26) Employee Assistance Program (EAP): Confidential support for mental health, family matters, financial planning, and overall well-being. Toldo Lancer Centre Membership: Complimentary access to state-of-the-art fitness and recreation facilities on campus. Employee Discounts: Exclusive savings across a variety of vendor and community programs. Join an institution that values people, purpose, and lifelong learning — and build a career where you can thrive. PRIMARY JOB RESPONSIBILITIES: Reporting directly to the Associate Vice-President, the Director, Ancillary Operations (AO) provides leadership for ancillary operations in meeting service needs for the broader campus community. The Director, AO will lead the University’s ancillary operations in achieving a sustainable and profitable business model that provides for a diverse range of services that have a significant impact on current and potential students, faculty, staff and other campus stakeholders. Primary objectives for this position are to achieve effectiveness and efficiency of ancillary operations in meeting the needs of the campus community, integrate and expand service operations and profit and to ensure contract performance and customer satisfaction. Manage in-house ancillary operations to ensure reliable operations and delivery of services to the University community. Manage outsourced ancillary operations with vendor partners to ensure reliable operations and service delivery to the University community. Design and implement innovative and creative projects and initiatives, with objectives to enhance customer service across the division and to achieve operational efficiencies through business process improvements. Support the AVPO in the development and implementation of service level agreements (SLA’s) and key performance indicators (KPI’s) for the division and to ensure that they are being actively measured and achieved. Advise the AVPO on high-level strategic issues on divisional operational items in support of the achievement of University and division strategic objectives. Stay current on trends relating to or affecting ancillary operations by participating in industry-related organizations and attending relevant professional development opportunities. ESSENTIAL QUALIFICATIONS: Degree in Business Administration or related degree Minimum of 5 years of progressive managerial experience in service-oriented operations Minimum of 5 years’ experience leading people and managing teams (including in unionized environments); demonstrated ability to lead, motivate and develop skills Minimum of 3 years of related experience leading significant change management initiatives or transformative projects in a large organization Proficiency in budgeting and financial planning including ability to manage complex budgets and optimize cost effectiveness in resource allocation and expenditures, and entrepreneurial skills Experience with procurement, contract management and negotiations; must be knowledgeable of terms /convenants for third party agreements; possess knowledge of University and/or other Ontario public sector policies regarding purchasing and related procurement-related policies dealing with the purchase of goods and services Demonstrated ability to effectively: Deliver services with cross-functional intent to a broad base of stakeholders Communicate, both written and verbal Written – writing concise, grammatically correct business correspondence including analytical reports, budget submissions, project and technical reports Verbal – ability to make oral group presentations, including those to senior management, external stakeholders and Board committees Organize work and prioritize assignments to complete work in a timely manner when there are changes in workload; changes in assignments; pressures of deadlines; competing requirements; heavy workload Motivate others; stimulate people to effective action; successful leadership in a unionized environment Negotiate and exchange ideas, information, and opinions with others to formulate policies and programs and / or arrive jointly at decisions, conclusions and solutions Work as part of a team; collaborating with colleagues and interact diplomatically with other campus departments and external stakeholders Develop and administer policies, programs, and procedures Sound technical and business acumen, including keen analytical, organizational, and problem-solving skills, particularly as it relates to the analyzing of financial and operational data and the preparing of associated reports Experience with project management methodology, software, and best practices Proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio), financial management applications and reporting information systems; advanced knowledge of reporting and analytic tools (e.g., Microsoft Excel, Power BI) Demonstrated commitment for promoting indigenization, equity, diversity, inclusion, and accessibility PREFERRED QUALIFICATIONS: Enhanced business training, such as a Master of Business Administration, Project Management Professional (PMP) Designation, or accounting designation Experience working in a higher-education setting Since 1963, the University of Windsor has been a forward-looking community that comes together to study, to learn, to teach, and to serve. Our symbol is the bridge; our vista is cross-border; our commitment is local; and our impact is global. We are a dynamic, inclusive community of higher learning with roots going back more than 160 years and with a future full of promise. We are committed to equity and supports diversity in its teaching, learning, and work environments. In pursuit of the University's Employment Equity Plan, members from the designated groups (Women, Aboriginal Peoples, Visible Minorities, Persons with Disabilities, and Sexual Minorities) are encouraged to apply and to self-identify. If you need an accommodation for any part of the application and hiring process, please notify the Recruitment & Workforce Coordinator (employment@uwindsor.ca). Should you require further information on accommodation, please visit the website of the Office of Human Rights, Conflict Resolution and Mediation (OHCRM). We thank all applicants in advance for their interest in the University of Windsor, however, only those under consideration will be contacted. Applications submitted through employment agencies will not be considered.