Directeur(trice) associé(e), Affaires médicales /Associate Director, Medical Affairs at Merck Canada — NeverHard

Résumé du rôle Le/la directeur(trice) associé(e), Services médicaux, est un rôle clé de leadership au sein des Affaires médicales, responsable de la supervision stratégique et opérationnelle des Services médicaux, incluant les points de contact désignés (DPOC), la révision médicale et les activités de gouvernance connexes, afin d’assurer l’atteinte des objectifs, de la mission et de la vision du département. Ce rôle est chargé de la prestation de processus médicaux de haute qualité, conformes et centrés sur le patient, tout en favorisant l’excellence opérationnelle et l’amélioration continue. Le titulaire contribue de manière déterminante à l’élaboration de la stratégie des Affaires médicales grâce à son rôle de mentor, à sa participation active à l’équipe de leadership des Affaires médicales et scientifiques (MALT), aux forums de leadership interrégionaux et à sa collaboration avec les Opérations médicales globales. Le/la directeur(trice) associé(e) dirigera une équipe performante, favorisera l’alignement interfonctionnel et assurera un haut niveau de préparation dans un environnement réglementaire complexe et en constante évolution. Ce rôle supervise une équipe de quatre (4) personnes et gère des fournisseurs externes clés soutenant les opérations DPOC. Responsibilities Leadership & Strategy Lead, coach, and develop a high-performing Medical Services team of four team members, fostering engagement, accountability, and continuous development and growth (e.g., mid- and year-end reviews, ongoing feedback, talent management, succession planning, recruitment and retention). Drive strategic alignment with local and Global Medical Affairs priorities, vision and mission as a science-driven and patient-committed organization. Stays current with key initiatives across Commercial and Global Medical Operations, and supports leadership colleagues in delivering against organizational priorities while driving efficient and compliant execution of Medical Services activities. Exhibits executive presence, deep subject matter expertise and strong business acumen. Champion a culture of compliance, innovation, agility, transformation and patient-centricity. Use data and insights to guide decisions and improve operational performance. Designated Points of Contact (DPOC) Accountability Provide end-to-end oversight and accountability for DPOC operations, including vendor management to deliver accurate intake, triage, documentation, and routing of medical inquiries as per standards and compliance. Define and oversee governance frameworks (SOPs, work instructions, Quality Assurance processes). Lead process assurance and continuous improvement initiatives, including periodic reviews to sustain effectiveness and compliance with internal policies and regulatory standards. Manage Corrective Actions Preventive Actions and ensure compliance with regulatory and internal requirements; report to the Medical Council as required. Partner with Pharmacovigilance, Quality, Compliance, Legal, and Information Technology teams to enable seamless operations. Define and implement DPOC ways of working for business alliances and partnerships. Collaborate with cross‑functional teams to drive audit and inspection readiness (including Health Canada) and participate in compliance audits and inspections as required. Medical Review Accountability Ensure medical review of promotional and non‑promotional materials is scientifically rigorous, balanced and aligned with business strategy. Maintain full compliance with applicable laws, regulations, industry codes and company policies. Optimize resource allocation and workload management across reviewers. Be responsible for appropriate training and certification (e.g., PAAB). Collaborate with Legal and Commercial teams to establish efficient and consistent review processes; drive alignment with business strategy and regulatory requirements. Establish common ways of working (Standard Operating Procedures, Work Instructions, Templates, Onboarding) with cross‑functional stakeholders to ensure that all materials are aligned with applicable company policies and procedures and meet Canadian regulations and industry code. Support resolution of product‑related issues in the marketplace, and collaborate to establish ways of working for the medical review requirements in Business Alliance agreements. Operational Excellence & Compliance Establish and monitor Key Performance Indicators and performance metrics to drive continuous improvement. Explore opportunities to enhance Medical Services through digital tools and process innovation. Maintain compliance with Health Canada regulations, PAAB Code of Advertising Acceptance, Innovative Medicines Canada (IMC) Code and Corporate policies (Pharmacovigilance, Quality, Data Privacy). Drive timely reporting of Adverse Events (AEs) and Product Quality Complaints (PQCs) in alignment with the Company’s commitment to its Code of Conduct, Values and Standards, policies, procedures, industry standards and all laws and regulations. Ensure that any confidential information or personal data related to customers is managed in accordance with Data Privacy regulations as per the Company’s standards. Maintain a strong audit and inspection readiness posture. Cross-Functional Impact & Governance Act as a trusted strategic partner to internal stakeholders, ensuring alignment and effective decision‑making. Provide medical oversight and expertise in key governance forums, including Sponsorship Review Committee, Patient Support Program (PSP) Review Board and Health Canada Special Access Program (SAP) criteria definition. Maintain Medical Significance Lists and support product lifecycle decisions. Collaborate on supply‑related decisions (allocation, backorders, recalls). Qualifications, Competences and Required Experience University degree in Pharmacy with a valid license to practice pharmacy in Quebec. Minimum of 5 years of experience in the pharmaceutical industry within medical affairs, medical information or related functions; ideally a minimum of 2 years of people‑management experience. Practical knowledge in a clinical setting (pharmacies, hospitals, nursing homes, etc.). Excellent knowledge of PAAB Code of Advertising Acceptance, Innovative Medicines Canada Code of Ethical Practices, Health Canada Requirements and corporate requirements (Pharmacovigilance, Quality Operations, Global Medical Scientific Affairs, etc.). Experience in vendor management, audit readiness and cross‑functional collaboration. Excellent written and oral communication skills in French and English. Strong personal integrity and high ethical standards. Ability to organize, prioritize and work effectively in a constantly changing environment. Strong decision‑making, problem‑solving and analytical skills, with ability to innovate with practical solutions for complex issues. Demonstrated skills in leadership, strategic thinking, people development, analysis, continuous improvement and innovative mindset. Ability to work independently while escalating risks and issues as appropriate. We are proud to be an employer that embraces the value of bringing diverse, talented, and committed people together. We encourage applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial and federal accessibility legislation, we remain committed to providing reasonable accommodation throughout the recruitment process. #J-18808-Ljbffr