Desktop Engineer – EUC, Intune, SCCM & Virtual Desktop at Astra North Infoteck Inc. — NeverHard

Desktop Engineer – EUC, Intune, SCCM & Virtual Desktop Required Skills & Experience Core Desktop Technologies • 8+ years of End User Computing (EUC) and Desktop Support experience. • Strong expertise supporting: • Windows 10/11 • macOS • Microsoft 365 • Endpoint Computing Technologies • Virtual Desktop Infrastructure (VDI) Endpoint Management • Microsoft Intune • Microsoft Endpoint Manager • SCCM/MECM • Active Directory • Entra ID (Azure AD) • Group Policy Administration Virtual Desktop Technologies • Azure Virtual Desktop (AVD) • Citrix Virtual Apps & Desktops • VMware Horizon • Remote Desktop Services Application Support • Microsoft Office 365 • Outlook • Teams • VPN Clients • Enterprise Business Applications • Browser and Plugin Support Infrastructure Knowledge • Wi-Fi Connectivity • LAN/WAN Fundamentals • DNS and DHCP Basics • Printing Services • Authentication and Access Management • Endpoint Security Controls IT Service Management • Incident Management • Problem Management • Request Fulfillment • Knowledge Management • Service Transition Support • Change Management Tools • ServiceNow • JIRA • Microsoft Intune • SCCM/MECM • Active Directory • PowerShell • Microsoft 365 Admin Tools Preferred Qualifications • Experience supporting Banking and Financial Services environments. • Expertise in large-scale desktop migrations and device refresh programs. • Microsoft Modern Desktop Administrator certification. • ITIL Foundation certification. • Experience supporting global enterprise user communities. • Knowledge of endpoint security and compliance requirements.