Design Centre Manager at DMC Recruitment — NeverHard

Job DescriptionJob Description DESIGN CENTRE EXPERIENCE MANAGER Location: Vancouver, BC Type: Permanent Full-time/In-office Salary Range: $90-100K Base Salary + $10K Performance-based Bonus A rare opportunity to build something exceptional from the ground up. ABOUT OUR CLIENT Our client is launching a first-of-its-kind, design-forward showroom experience —a destination created exclusively for the interior design community and their clients. This is not a traditional retail environment. It’s a curated, immersive space where design, hospitality, and commerce intersect . IDEAL CANDIDATE They are seeking a Design Centre Experience Manager to lead this flagship location—someone who thrives at the intersection of leadership, aesthetics, and business performance . This individual will shape not just how the space operates, but how it feels , functions , and inspires . The ideal candidate is also: Polished, professional, and highly organized Naturally relationship-driven and engaging Both creative and commercially savvy A self-starter who thrives in building something new Passionate about design, people, and creating memorable experiences THE OPPORTUNITY A rare opportunity to build something exceptional from the ground up. This is a highly visible, hands-on leadership role with the mandate to define and deliver an exceptional showroom experience while building a strong, engaged design community around it. You’ll act as both business leader and brand ambassador , owning everything from team performance and client experience to visual presentation and commercial success. If you’re someone who combines a refined design sensibility with strong commercial instincts and a passion for people , this is your chance to create a destination that sets a new industry standard. What You’ll Lead Create a Destination Experience Shape and continuously evolve a premium, highly curated showroom journey Ensure the space is visually striking, intuitive to navigate, and effortless to engage with Translate brand vision into a tangible, elevated in-person experience Build & Inspire a High-Performing Team Recruit, mentor, and lead a team that delivers polished, knowledgeable, and warm service Establish clear expectations and uphold a culture of accountability, professionalism, and hospitality Provide real-time coaching to ensure a consistently exceptional client experience Engage & Grow the Design Community Cultivate meaningful relationships with designers, architects, and industry partners Host events and activations that position the showroom as a hub within the design community Act as a credible voice in the industry, staying ahead of trends and market insights Curate a Best-in-Class Environment Oversee merchandising, displays, and product storytelling with a highly trained design eye Ensure the showroom reflects a premium, design-led brand at every touchpoint Maintain a space that inspires confidence, creativity, and exploration Drive Commercial Performance Own showroom results including sales, conversion, and repeat business Manage pipeline, client follow-up, and project flow with clarity and precision Identify opportunities to improve the customer journey, consultation quality, and close rates Champion Operational Excellence Establish and refine processes, systems, and service standards Ensure seamless day-to-day operations—from appointments to sample management Collaborate cross-functionally to strengthen execution and elevate performance What Success Looks Like The showroom becomes a must-visit destination for the design community Clients receive expert, personalized guidance that builds trust and long-term relationships A high-performing team delivers a consistent, elevated experience Strong growth in traffic, engagement, and conversion A seamless alignment between brand, experience, and business outcomes WHAT YOU BRING 5+ years leading a premium showroom, retail, or design-driven client experience A background in interior design or a related field , with a strong design eye Proven success in team leadership, coaching, and performance management A deep understanding of customer journey, consultative selling, and service excellence Strong commercial acumen with the ability to balance experience and results Confidence working with CRM systems, reporting tools, and operational processes A proactive, solutions-oriented mindset with the ability to build structure and drive improvement WHY THIS ROLE Lead the launch of a flagship, design-led concept with real influence Own a space where your vision, leadership, and execution directly shape success Work alongside a collaborative, forward-thinking team Play a key role in elevating the customer experience within the design industry WHAT IS IN IT FOR YOU A competitive total rewards package is offered, including: $90-100K Base Salary + $10K KPI Bonus Profit Sharing Extended health & dental coverage Health spending account Education & professional development support Lifestyle and wellness allowances Additional perks and recognition programs