Depot Director/Depot Manager (English) at GREEN AND SMART MOBILITY KAZAKHSTAN — NeverHard

About GSM Kazakhstan GSM Kazakhstan is a member of Green and Smart Mobility (GSM Global), a pioneering technology-driven transportation company committed to promoting sustainable mobility solutions. As part of a rapidly growing international ecosystem, GSM Kazakhstan delivers customer-centric transportation services while leveraging innovative technologies to enhance service quality and operational excellence. Job Purpose Lead and manage all depot operations to ensure safe, efficient, and high-quality execution of ride-hailing services. The role is accountable for operational performance, driver supply and engagement, depot profitability, compliance, customer experience, and continuous operational improvement while leading cross-functional teams to achieve business objectives. Key Responsibilities Operational Leadership Own the overall operational performance of the assigned depot(s), ensuring service excellence and operational efficiency. Develop and execute depot operational plans aligned with company strategy and business targets. Monitor daily operations, ensuring smooth execution across driver operations, fleet activities, customer support coordination, and frontline teams. Ensure depot readiness, capacity planning, and operational continuity. Performance Management Own depot KPIs including: Driver supply and utilization, Trip fulfillment rate, Service quality, Customer satisfaction, Driver satisfaction and retention, Safety performance, Operational productivity, Cost efficiency Analyze operational data and implement improvement initiatives to achieve performance targets. Conduct regular business reviews and operational performance meetings. Driver Operations & Engagement Ensure healthy driver acquisition, onboarding, activation, retention, and engagement. Oversee driver support and issue resolution. Build strong relationships with driver communities to improve satisfaction and loyalty. Partner with Driver Engagement teams to execute engagement initiatives and improve driver experience. People Leadership Lead, coach, and develop Operations Supervisors, Team Leads, and support teams. Drive a high-performance culture focused on accountability, collaboration, and continuous improvement. Manage workforce planning, recruitment support, succession planning, and capability development. Conduct performance reviews and provide coaching for team members. Compliance & Risk Management Ensure full compliance with company SOPs, operational standards, and local regulations. Oversee depot safety management and incident response. Lead investigations into operational incidents and implement corrective actions. Ensure audit readiness and compliance with internal governance policies. Financial & Resource Management Manage depot operating budget and resource allocation. Optimize operational costs while maintaining service quality. Monitor inventory, facilities, equipment, and depot assets. Identify opportunities for process automation and operational efficiency. Cross-functional Collaboration Work closely with Sales, Driver Acquisition, Marketing, Product, Finance, Legal, Customer Support, and HR teams. Support new city launches, operational expansion, and strategic initiatives. Provide operational insights to improve platform performance and customer experience. Requirements Bachelor's degree in Business Administration, Operations Management, Engineering, Supply Chain, Logistics, or related fields. MBA is an advantage. 6–10 years of experience in operations management, logistics, mobility, ride-hailing, fleet management, e-commerce, or platform-based businesses. At least 3 years of experience leading large operational teams. Strong understanding of depot operations, driver management, and service operations. Proven experience managing operational KPIs and continuous improvement initiatives. Strong analytical skills with data-driven decision-making capabilities. Experience in budget management and operational cost optimization. Excellent leadership, coaching, and stakeholder management skills. Strong communication, problem-solving, and crisis management abilities. Comfortable working in a fast-paced, high-growth, and matrix organization. Proficiency in Microsoft Excel / Google Sheets and operational reporting tools; experience with BI platforms is an advantage. Fluent in English; local language proficiency is preferred. Key Performance Indicators (KPIs) Driver Active Rate Driver Retention Rate Trip Fulfillment Rate Driver Utilization Customer Satisfaction (CSAT) Driver Satisfaction Score Service Level Achievement Depot Operating Cost Productivity per Operations Staff Safety & Compliance Score Incident Resolution Time SOP Compliance Rate Employee Engagement Score