Department Sales Manager - Fashion Apparel at Golf Town — NeverHard

Golf Town is a proudly Canadian golf superstore. From drivers and irons to apparel, footwear, and accessories, we offer the best gear and custom fitting services to help golfers play their best since 1999. As part of Sporting Life Group, alongside Sporting Life and Team Town, we are dedicated to sharing our passion and growing the game. Why Work Here? Play a significant role in our mighty team, which shares a passion for the game of golf. Access to our benefits package, with the choice of different levels of health, dental, and vision coverage to suit you. Employee discounts at Golf Town, Sporting Life, and Team Town Sports that are shareable with friends and family. PGA of Canada annual dues reimbursement. Players Package program with upgraded shafts & a clothing package. Vendor Pro Deals and expert product training to fuel your knowledge and performance. What You'll Do; As Golf Town’s Department Manager of Fashion Apparel, you will be responsible for telling a “fashion story of golf” through visually appealing product presentation and ensuring timely merchandise flow from the stockroom to the floor. You are accountable for ensuring an exceptional customer experience, for up-to-date staff training and for day operations. We believe in driving sales through a visual experience backed up by the friendliest and knowledgeable service advisors and managers. Lead the sales floor (including MOD responsibilities) to drive sales and ensure exceptional customer experience across all departments. Ensure appropriate staffing levels through effective scheduling and real-time floor management. Train, coach, and monitor associates on customer service, selling skills, product knowledge, and operational standards. Motivate and engage staff through huddles, recognition, contests, and performance feedback. Resolve customer issues promptly and empathetically while reinforcing service standards to prevent recurrence. Execute and maintain visual merchandising, pricing, signage, and promotional standards in alignment with company guidelines. Maintain optimal inventory levels, stock flow, and stockroom organization to support sales and efficiency. Communicate with management on product needs, inventory issues, sales trends, and staffing requirements. Oversee price accuracy, promotional setup, and merchandising execution to ensure readiness and compliance. Support associate development through training programs, LMS participation, vendor sessions, and performance evaluations. Ensure adherence to all company policies, procedures, and compliance standards, including safety, loss prevention, and cash handling. What You'll Bring; 1-3 years of experience in a Fashion retail environment or equivalent relevant experience 1-3 years of clothing/ apparel merchandising is required Prior clothing merchandising and stock planning responsibility required. Previous management experience would be an asset Affinity for luxury sport apparel and an interest in golf Strong communication skills and sound judgment Ability to execute company standards successfully. Exceptional interpersonal skills with an ability to adapt to meet a wide range of customer needs. Work Hours; Flex schedule - some weekends and evenings. Work varied shifts, including weekends and holidays Golf Town Limited is an equal opportunity employer and committed to providing accommodations for persons with disabilities. Please advise the Golf Town Human Resources team of any accommodations required to ensure fair and equitable access through the recruitment and selection process. #GT123