Customs Associate at Rhenus Logistics — NeverHard

What You Can Expect : Prepare and process import and export documentation in compliance with Canadian customs regulations and procedures Coordinate the payment of duties, taxes, and related charges to ensure timely release of shipments Classify goods accurately using HS codes and maintain up-to-date client profiles, including tariff treatments and vendor information Ensure entries are submitted and closed within required timelines to avoid delays, storage fees, or penalties Provide timely updates to clients and respond to inquiries regarding shipment status and customs requirements Liaise with customs authorities and external partners to resolve clearance issues and shipment exceptions Support duty drawback activities and ensure compliance with duty deferral programs Manage release processes, including obtaining freight release and handling documentation with carriers and terminals Process both high-value and low-value shipments in accordance with regulatory requirements Support sub-agency activities, including billing, documentation handling, and coordination with internal and external stakeholders Maintain accurate records and ensure data integrity across all customs-related systems Participate in after-hours coverage on a rotational basis and provide support during peak periods as needed Travel to customs offices or airport locations when required Contribute to a high standard of service by proactively identifying and resolving issues What You Bring: 2+ years of experience in a customs brokerage or logistics support role Certified Customs Specialist (CCS) designation is considered a strong asset Solid understanding of customs processes and the broader supply chain environment Strong communication skills, both written and verbal, with a focus on building effective relationships Comfortable working with numbers, including duties, taxes, and financial data, with good attention to accuracy High attention to detail, particularly in documentation and regulatory compliance Strong organizational and time management skills, with the ability to perform in a fast-paced environment Effective problem-solving skills with the ability to navigate and resolve issues independently Proficiency in Microsoft Office, including intermediate Excel skills Flexibility to provide after-hours support as required