Customer Success Specialist at Itransition — NeverHard

Responsibilities: Serve as the main point of contact for clients and maintain clear, professional communication Lead client onboarding and guide users through platform tools, dashboards, and campaign setup Explain product functionality and recommend next steps Monitor and follow up on technical issues Coordinate with internal support and engineering teams to ensure timely issues resolution Requirements: Customer-focused, proactive, and able to work in a fast-paced environment Strong English skills (Upper-Intermediate+) Strong Excellent communication skills across calls, meetings, chat, and email Ability to follow and explain technical processes Experience with CRM and collaboration tools (e.g., Salesforce, Slack) Basic understanding of technical platforms, integrations, and workflows Experience working in customer success or similar client-facing roles is an advantage Experience in mobile, gaming, SaaS, or ad-tech industries is an advantage Working schedule: 5/2 from 09:00 till 18:00 CET We offer: Projects for such clients as PayPal, Wargaming, Xerox, Philips, adidas and Toyota Competitive compensation that depends on your qualification and skills Career development system with clear skill qualifications Flexible working hours aligned to your schedule Options to work remotely Compensation for medical expenses English courses online Corporate parties and events for employees and their children Internal conferences, workshops and meetups for learning and experience sharing Gym membership compensation, corporate sport competitions (cybersport included) 5 days of paid sick leave per year with no obligation to submit a sick-leave certificate