Customer Success Engineer (CXE) at Higher People — NeverHard

Title: Customer Success Engineer Location: New York City Reporting Structure: Chief of Staff GTM Company Description Founded in 2023, our client is an AI-powered platform built for schools. In three years, they have partnered with hundreds of schools across the U.S. and internationally, supporting 750,000+ students. Our client is now focused on scaling its Customer Success function to ensure schools are supported, engaged, and successful as the company grows. Quick facts: Series A, high-growth startup with 14 employees Founded in 2023 and $15M in funding from investors including Y Combinator Mission-driven: improving outcomes for students through AI-powered education Responsibilities Own inbound customer communication Manage a portfolio of school accounts, ensuring adoption and successful renewals Create and improve customer-facing resources, including product updates, help center content, and teacher PD materials Use AI tools and lightweight internal systems to improve the speed, quality, and consistency of customer work Run virtual (and sometimes onsite) PD sessions to teachers at their partner schools Is this you? 1–3 years of experience in Customer Success, Support, Ops, or a similar customer-facing, systems-adjacent role You care about outcomes, not just activity—retention, adoption, and customer impact actually matter to you Preferred Qualifications Experience in education, including teaching, or EdTech Startup experience #Perks Meaningful early-stage equity Health and dental insurance The opportunity to shape how our client supports schools as they scale Compensation : $100k–$140k base + meaningful equity — HigherPeople is a proud Equal Opportunity Employer, committed to pursuing and hiring a diverse workforce on behalf of our clients. We do not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, veteran status, pregnancy, or any other protected characteristic.