Customer Service Supervisor - Retail at WESTERN GRANITE & STONE LTD. — NeverHard

Job Title: Customer Service Supervisor - Retail Company Name: WESTERN GRANITE & STONE LTD. Work Location: #7 3611 27 St., NE, Calgary, AB T1Y 5E4 Terms of Employment: Full-time, Permanent Wage: 46,000 to 60,000 annually (To be negotiated) Language of Work: English Please contact via email: tsglobalhiring@gmail.com Company Info: Western Granite & Stone Ltd. is established in 2007. Our team of experts offers quality workmanship on fabrication & installation services with products ranging from Granite, Marble to Quartz. We work closely with Designers, Builders, Contractors and home owners. Job Duties: 1. Lead and inspire a team of customer service representatives to deliver outstanding service to retail customers. 2. Oversee and contribute to the development of customer engagement strategies to enhance the overall customer experience. 3. Handle escalated customer issues and provide effective solutions in a timely and professional manner. 4. Recruit, interview, and select qualified candidates for customer service positions; Conduct regular training sessions for customer service representatives to ensure they are equipped with the necessary skills and knowledge to excel in their roles. 5. Oversee and coordinate the daily activities of customer service representatives and retail staff, develop and deliver sales training to the team to improve their skills and knowledge, recruit and interview potential sales representative 6. Implement performance metrics and monitor key performance indicators to measure and improve team efficiency and effectiveness. 7. Identify opportunities for process improvement and implement changes to streamline customer service operations. 8. Work closely with other departments, such as purchasing, operations, and logistics, to ensure seamless coordination and communication to meet customer needs, ensure that inventory levels are maintained at optimal levels, place orders with suppliers and track delivery times 9. Meet with customers to discuss their needs and recommend appropriate products and negotiate pricing and payment terms with customers, and establish a feedback loop with customers to gather insights and continuously improve the quality of service. 10. Evaluate and approve customer requests for returns, ensuring adherence to the company's return policy. 11. Develop and manage staff schedules to ensure adequate coverage during peak business hours while optimizing operational efficiency. 12. Generate and analyze reports on sales volumes, merchandising effectiveness, and personnel matters; Provide insights and recommendations based on report findings. 13. Implement effective inventory management practices to optimize stock levels and minimize discrepancies. 14. Evaluate the overall store environment, ensuring it aligns with company standards and enhances the customer experience. Qualifications: 1. College diploma in business, marketing, or a related field 2. At least 1-2 years of experience in a supervisory or management role, preferably in a sales environment or customer service area 3. Experience with sales strategies, customer relationship management, and team management 4. Strong communication, interpersonal, and leadership skills How to apply By email: tsglobalhiring@gmail.com