Customer Service Specialist at Traferox Technologies Inc. — NeverHard

Job Description Union: Non-Union New or Replacement: Replacement Department: Manufacturing Site: 2400 Skymark Ave. Unit 3, Mississauga, Ontario Reports to: Operations Manager Wage Range: $45,000 - $60,000 annually Hours: 37.5 Hours per Week Status: Permanent Full-time Number of vacancies: 1 Closing date: June 16, 2026 Duties and Responsibilities: Respond to customer inquiries via phone, email, chat, and ticketing systems Troubleshoot product and service issues with clarity and efficiency Collaborate with technical teams to escalate and resolve complex problems Maintain accurate records of customer interactions and feedback Validate information to check for accuracy on product information, pricing and terms. Process orders in the ERP system Identify opportunities to improve customer satisfaction and loyalty Contribute knowledge base articles and support documentation Participate in training sessions and team meetings to stay current on products and policies Maintain or improve set standards in Order Entry and Accuracy KPIs