Customer Service Specialist I at ASM Research, An Accenture Federal Services Company — NeverHard
Customer Service Specialist I at ASM Research, An Accenture Federal Services Company in Penbrook, Dauphin County. Skills: Communication, Customer Support, Problem Solving. Apply on NeverHard.
Company
ASM Research, An Accenture Federal Services Company
Location
Penbrook, Dauphin County
Type
not_specified
Required skills:
Communication
Customer Support
Problem Solving
The Customer Service Specialist I provides routine customer support across inbound calls, outbound calls, email, web chat, and back-office service functions. This role supports customer satisfaction and service level agreement adherence by completing daily operational tasks, assisting with transaction processing, researching customer issues, documenting interactions, and helping resolve processing errors in accordance with established program guidelines. Key Responsibilities Provide routine in…