Customer Service Specialist at AcCent, ТМ — NeverHard

Key Responsibilities Acting as the crucial connection between the Company and the Distributor, focusing on achieving logistics objectives within the supply chain and maintaining strong customer relationships Efficiently planning and coordinating deliveries, developing and maintaining robust logistics processes Reviewing customer orders, analyzing inventory levels and finished goods requirements Execute finished goods shipments and monitor inventory replenishment at the distributor level Ensuring the timely availability of finished goods and POP materials in the distributor's regional warehouses Maintain and control key logistics performance indicators, particularly Case Fill and On-Time rates Preparing monthly reports detailing key performance indicators Coordinating with internal teams (Sales, Demand Planning, Retail Marketing, Finance) and external logistics providers to ensure high service levels Processing logistics invoices from service providers and submit them into the e-purchase system Participating in the assessment of alternative country supply chain networks, focusing on cost and business process optimization Directly participating and assisting in the development of operational procedures for the CS&L department Utilizing the SAP program effectively within the logistics department functions Requirements Bachelor's degree in Logistics, Economics, Business Administration, Management 2+ years of experience in Customer Service, Logistics, or Supply Chain PC proficient user: MS Office, SAP Strong analytical skills, leadership qualities, customer-oriented mindset Excellent communication, negotiation and teamwork skills Fluency in English We Offer Work in an international company Modern, well-appointed office space with a casual and friendly atmosphere Competitive salary and benefits package Professional development and career growth opportunities