Customer Service Representative at TAPP Workforce Solutions Inc. — NeverHard

Job DescriptionJob Description Customer Service Representative — Flex Shift Location: Calgary, AB — Quarry Park Schedule: Full-time, flex shift based on peak demand (Evenings and weekends required as needed) 8AM to 11PM MST and the same for the weekend It will be 4 x 10s shift or 5 x 8s shift (shift time/schedule will be subject to change on a weekly basis). Work Model: On-site / Hybrid Reports to: Manager, Project Strategy & Enablement About the Role Our client is seeking a Customer Service Representative (CSR) to support their Gas Meter Exchange program. This role focuses on handling inbound and outbound calls related to reschedules, relights, and after-hours customer communication, ensuring continuity of service and adherence to client SLAs. Key Responsibilities Answer inbound calls during evening and weekend coverage windows Make outbound calls for: Appointment confirmations and reschedules Relight coordination and follow-up Support relight dispatch by: Following defined escalation and coverage procedures Identifying the appropriate technician or next step Monitor and return voicemail callbacks promptly Accurately document call outcomes and updates in internal systems Provide clear handoffs to the daytime team Qualifications Availability and flexibility to work shifts between the hours of 08:000AM to 11:00PM (MST) Strong phone presence and customer service skills Ability to remain calm and professional in time-sensitive situations Comfort following structured processes and escalation paths Prior call centre, dispatch, or customer operations experience preferred Utility or emergency-response experience is an asset What Success Looks Like Calls and relights are handled within SLA targets Minimal missed or delayed callbacks during after-hours coverage Accurate documentation and clean handoffs Reduced escalation volume related to coverage gaps Compensation Hourly wage: $18–$20/hour, depending on experience If you enjoy helping people, staying organized, and making a real impact, this could be the perfect fit for you! Want to join the Team? Please apply on this job posting +1 647 5605726 Janine.LeRoux@tappwfs.com About TAPP Workforce Solutions Inc. At TAPP Workforce Solutions Inc. , we believe in more than just filling jobs—we connect great talent with great opportunities. As a talent acquisition company , we work closely with our clients to meet their hiring needs, ensuring the right fit for both employers and candidates. But our commitment doesn’t stop there. We act as a talent agent for the professionals we serve, helping you navigate your career path, providing insights into new opportunities, and aligning you with roles that match your skills, aspirations, and goals. Whether you're actively looking or simply exploring your next move, we’re here to support your journey every step of the way. Your success is our priority. Let's find your next opportunity together.