Customer Service Representative (Remote –Full-Time) at Western Forest Products — NeverHard

We are seeking a professional and customer focused Customer Service Representative to join our team. This remote position is available on both a part-time and full-time basis, offering flexibility while supporting customers through various communication channels. This role is ideal for individuals who enjoy helping others and want to build experience in a supportive, remote work environment. Key Responsibilities: Respond to customer inquiries via email, chat, or phone in a timely and professional manner Provide accurate information about products, services, and company policies Resolve customer concerns and escalate issues when necessary Maintain detailed and accurate records of customer interactions Assist customers with orders, account updates, and general requests Ensure a positive customer experience with every interaction Collaborate with team members to improve service quality Requirements: Strong communication and interpersonal skills Ability to handle customer concerns with patience and professionalism Basic computer skills and familiarity with customer support tools Ability to multitask and manage time effectively Strong attention to detail and problem-solving skills