Customer Service Representative at Northwell Health — NeverHard
Customer Service Representative at Northwell Health in Melville, Suffolk County. Skills: Appointment Scheduling, Patient Confirmation Calls, Patient Navigation, patient satisfaction. Apply on NeverHard.
Company
Northwell Health
Location
Melville, Suffolk County
Type
not_specified
Required skills:
Appointment Scheduling
Patient Confirmation Calls
Patient Navigation
patient satisfaction
Description Job Description Manages patient calls to the Health System's enterprise-wide centralized call center. Assists with appointment scheduling, messaging physicians (test results, clinical advice, medication request, etc.), and patient navigation to support Health System goals. Fulfills patient needs, resolves issues, and ensures patient satisfaction. Job Responsibility 1.Interacts with patients and caregivers via phone to provide best-in-class patient experience through the Health Syste…