Customer Service Representative at GenBio — NeverHard

We’re looking for a reliable Customer Service Representative to join our growing remote team. This is an easy, work-from-home role where you’ll assist customers by phone, email, and live chat. You’ll answer questions, provide order updates, and help with simple requests like placing or updating orders. Full training is provided, so you’ll feel confident supporting our products and services. What You’ll Do: Respond to customer inquiries by phone, email, and chat Help customers with orders, returns, and basic account updates Provide information about products and order status Resolve concerns in a professional and positive manner Work with internal teams when needed to support customer requests What We’re Looking For: High school diploma or equivalent Previous customer service experience is an asset (but not required) Comfortable using phone and computer systems Flexible availability Strong communication skills and a positive attitude