Customer Service Representative at GenBio — NeverHard

Our Company is looking for an organized Customer Service Representative (CSR) to support our customers and distributors. This role focuses on simple, day-to-day customer support tasks to ensure smooth order processing and excellent service. Key Responsibilities Answer customer emails and phone calls in a professional and timely manner Process orders and provide order updates Coordinate with internal departments to ensure on-time shipments Maintain accurate customer records in the system Assist distributors with product information and basic documentation Support general administrative tasks as needed Qualifications High school diploma or equivalent Strong communication and organizational skills Basic computer skills (email, data entry, spreadsheets) Positive attitude and customer-focused mindset Ability to work in a team environment Why Join GenBio? Stable and reputable company in the medical diagnostics industry Supportive team environment Opportunity to work with global customers Meaningful role supporting healthcare laboratories worldwide