Customer Service Rep (03028) - Casselberry, Fl at Domino's Franchise — NeverHard

Job Description We are seeking a friendly and dedicated Customer Service Representative to join our team in Ocoee, Florida. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers, addressing their inquiries, and resolving issues with empathy and professionalism. Respond to customer inquiries via phone, email, and chat in a timely and efficient manner Handle customer complaints and concerns with patience and understanding Process orders, refunds, and exchanges accurately Maintain up-to-date knowledge of products, services, and company policies Collaborate with other departments to resolve complex customer issues Document customer interactions and update account information in our customer service software Identify and escalate priority issues when necessary Provide personalized solutions to enhance customer satisfaction and loyalty Participate in ongoing training to improve customer service skills and product knowledge