Customer Service Associate at University Bank — NeverHard

General Job Summary The Customer Service Associate (CSA) is responsible for taking incoming calls on a multiple phone line system (queue) in addition to making outbound calls. The CSA will assist borrowers with inquiries about loan balances, escrow accounts, payment history and payment processing. CSA will also need to be aware of and explain consumer regulatory rights and coverage. Summary of Essential Job Functions Manage large amounts of inbound and outbound calls in a timely manner. Identif…