Customer Service Analytics at Amazon — NeverHard

We are seeking a detail-oriented and analytical Part-Time Business Intelligence Engineer to support our Customer Service Analytics team in a fully remote capacity. In this role, you will help transform complex data into meaningful insights that support strategic decision-making and operational performance. This position is ideal for a professional who thrives in a flexible remote environment, enjoys solving business problems through data, and can independently manage reporting and analytics initiatives while collaborating with cross-functional teams. Key Responsibilities Design, develop, and maintain dashboards, reports, and KPI tracking solutions Analyze business performance data and provide actionable insights to stakeholders Support monthly business reviews and executive reporting processes Identify trends, anomalies, and opportunities through data analysis Automate reporting workflows and improve reporting efficiency Create clear and visually effective data presentations using BI tools Collaborate with business leaders, analysts, and technical teams to support strategic initiatives Ensure data accuracy, consistency, and governance across reporting systems Document reporting processes, business logic, and analytics methodologies Qualifications Required Qualifications 3+ years of experience in business intelligence, analytics, or data analysis Strong SQL and database experience with platforms such as Redshift, Oracle, NoSQL, or similar technologies Proficiency in Excel and data visualization tools such as Tableau or equivalent BI platforms Strong analytical thinking and problem-solving skills Excellent written and verbal communication skills Ability to work independently in a remote environment and manage multiple priorities Preferred Qualifications Experience supporting executive reporting and operational analytics Familiarity with data governance and reporting best practices Experience working with cross-functional stakeholders and leadership teams Background in media, technology, entertainment, or subscription-based industries Experience improving reporting automation and data accessibility Work Arrangement Part-time remote position Flexible working hours based on project and business needs Collaborative and supportive team environment Opportunity to contribute to high-impact business initiatives Equal Opportunity Employer We are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment based on skills, experience, and qualifications.