Customer Reliability Engineer or Technical Specialist (Entry Level) at John Crane — NeverHard

Job Description Under close supervision, the entry level Reliability Engineer or Technical Specialist will receive proper training that will ultimately place the candidate in-plant at a customer facility(s). The role directly coordinates, schedules, and participates in work with the customer to comply with the partnership agreement. Troubleshoots by investigating problems related to product performance and application specific criteria. Makes less complex and routine seal and equipment recommendations utilizing standard engineering or technical judgment and responsibility to resolve customer inquiries. Responsibilities include but not limited to the following: Assists operations with tear-down, inspection, and assembly of mechanical seals as part of a training rotation to become familiar with mechanical seals. Performs failure analysis on mechanical seals and inputs findings into John Crane’s reliability management software. Reviews customer applications and makes recommendations. Troubleshoots applications and analyzes, evaluates, and rectifies seal operation problems and failures. Communicates orally and in writing with company personnel providing feedback, recommendations, and technical assistance, which may include making technical presentations to management. Solves problems on existing installations regarding material changes or modifications of equipment, seal, or auxiliary equipment. Reviews overall seal and component part materials, proposals, layouts, installation, assembly, and detail drawings. Prepares reports and recommendations to management and assists in development and management of partnership programs. Observes and reports field performance results; collects and evaluates customer data, while working with local John Crane office and sales representatives.