Customer Implementation Trainer (Bilingual) at MealSuite — NeverHard

About MealSuite MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care. About the Role We’re looking for a Customer Implementation Trainer to join our Customer Implementation team . Reporting to the Team Lead, Implementation Training , you’llbethe subject matter expert onMealSuite’ssoftware, delivering top-notch training for our customers and partners to ensure usability and account setups through exceptional customer service. Please note that this is a bilingual role and working professional knowledge of French is required. What You’ll Do Be the training& configurationexpert –create, deliver, monitor, and update user training plansbased on customer needs,oversee training for customer-guided and live accounts,andown/assist with setups and configuration of Connect, Touch and POS modules as needed. Collaborate cross-functionally – work closelywith Implementation Coordinatorsand Enterprise Implementation Managersfor project training needs and with Sales andSupport to transition customer accounts after implementation is complete. Communicate with stakeholders – clearlycommunicateaccountconfigurationrequirements and expectations and ensure customers receive superior service through the development and strengthening of relationships. Assistwith troubleshooting –work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices. Champion our product –educate customers onMealSuite’stoolkit, capabilities, and best practices to simplify adoption and alignexpectations, andleveragefeedback for continuous improvement to theimplementationprocess. What You Bring In-depthknowledge ofMealSuiteproducts Experiencedelivering training, ideally witha highly complexproduct or subject matter 1+years ofhands-on experience in customer implementations and training within a SaaSenvironment Exceptional professional relationship building andmaintenance through active and empathetic listening, as well as engaging written and verbal communication. A genuine excitement aboutengaging with people anddemonstratinghow to usehighly complexsoftware in a simple and thorough manner Ability to thrive in a collaborative, fast-moving environment Willingness to travel occasionally; valid passport with no travel restrictions (Canada/USA; Vietnam if required) Compensation: $64,400–$77,300 CAD per year / $62,800–$75,300 USD per year This role requires working onsite in our Cambridge OR Dallas office two days per week . If you’re more than an hour away, apply anyway we’re open to discussing options. Why You’ll Love Working Here Unlimited paid time off –yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day. Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance. Healthbenefits –this includes day onemedical, dental, and vision options, life & disabilityinsurance, &paid maternity and parental leave. Hybrid flexibility –we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer. Work-life balance –this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing. Participation in our equity program –we’dlove for you to share inMealSuite'ssuccess as we continue to grow! Opportunities for career development and advancement –we support our employees in pursuing and achieving their professional goals. Purposeful work with a positive community impact –more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers. We want to ensure that everyqualified individual has an equal opportunity to work with us.If you require accommodationtoour application process,please contact accommodations@mealsuite.com. MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This is a current vacancy, and we are actively hiring for this position. Requirements Benefits