Customer Experience Team Lead at South Florida Community Care Network — NeverHard
Customer Experience Team Lead at South Florida Community Care Network in City of Sunrise, Broward County. Skills: Authorizations, Claims Processing, HIPAA, Member Inquiries, Plan Interpretation. Apply on NeverHard.
Company
South Florida Community Care Network
Location
City of Sunrise, Broward County
Type
full_time
Required skills:
Authorizations
Claims Processing
HIPAA
Member Inquiries
Plan Interpretation
Referrals
enrollment
phone system
Position Summary: Addresses escalated member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing calls from the ACD phone system. May run reports from the ACD call center system when required. Provides available information upon request and escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Essential Duties and Resp…