Customer Experience Representative (12-month contract) at Elexicon — NeverHard

The successful candidate will display a track record that espouses Elexicon Energy’s beliefs of Safe & Well, Consistent, Respectful, Responsive, Collaborative, and Clear. These positions will report to the Supervisor, Customer Care at the Ajax location and is responsible for the daily activities as follows: DUTIES & RESPONSIBILITIES Maintaining a positive, empathetic, and professional attitude toward customers at all times Provide comprehensive customer experience through various contact channels to ensure one stop resolution Respond promptly to customer inquiries and provide exceptional customer experience Acknowledge and provide appropriate resolution to customer complaints, and work with supervisor as needed to attain optimal resolution Document records of customer interactions, accounts, and other activities Execute Credit and Collection functions in a timely and respectful manner Perform Billing and Retailer Relations functions in a proficient manner and ensures accurate bills are issued Perform duties in accordance with all policies, procedures and government regulations Maintain key performance indicators to support organizational goals that relate to optimal customer experience Coordinate and schedule the work activities of Customer Experience field staff and partners Generate, review, and analyze reports to support business operations Communicate and coordinate with colleagues and partners as needed Provide feedback on the effectiveness of Customer Experience processes Work effectively as a team to learn and support colleagues Other duties as assigned KEY SKILLS & QUALIFICATIONS Strong organizational skills and ability to multitask and prioritize in a fast-paced environment Professionalism, strong work ethics, confidentiality and teamwork Ability to work with minimal supervision, demonstrate sound judgement, critically analyze, and resolve problems Ability to deal effectively with customers in a variety of interactions Adaptable quick learner MINIMUM REQUIREMENTS High School diploma or equivalent 1 to 2 years relevant experience Demonstrated proficiency with MS Office software suite, and the ability to learn new software as required Compensation Package: Hourly rate between $29.58 - $42.26 as per our collective agreement with Power Worker's Union (PWU) + OMERS Pension Plan The above range reflects the reasonable estimate for the position at the time of posting. Within the range, hiring compensation will be determined based on relevant qualifications, experience, skillset, education/ training, and other organizational needs. Note: These postings are for new positions.