Customer Experience Manager at Delta Plumber — NeverHard

Job DescriptionJob Description We’re looking for a Customer Experience Manager to ensure every customer receives exceptional service while supporting our plumbing team. Responsibilities: * Manage and support field plumbers. * Follow up with customers after service. * Handle customer inquiries and resolve concerns. * Monitor service quality and technician performance. * Encourage customer reviews and referrals. * Assist with scheduling and daily operations. Qualifications: * Strong communication and leadership skills. * Customer service or management experience. * Organized, reliable, and able to multitask. * Plumbing or home service experience is an asset. \nCompany Description We are a growing, customer-focused plumbing company committed to delivering high-quality workmanship and reliable service. Our team values professionalism, efficiency, and strong communication. With a reputation built on trust and performance, we support our employees with a collaborative environment and opportunities for long-term growth and leadership development. Company DescriptionWe are a growing, customer-focused plumbing company committed to delivering high-quality workmanship and reliable service. \nOur team values professionalism, efficiency, and strong communication. With a reputation built on trust and performance, we support our employees with a collaborative environment and opportunities for long-term growth and leadership development.