Customer Care Support at GenBio — NeverHard

Key Responsibilities: Respond to customer inquiries via email, chat, and phone Provide basic product and service information Assist with order updates and account changes Record customer interactions accurately in the system Escalate more complex issues to the appropriate team What We’re Looking For: Clear communication skills (written and verbal) Basic computer and typing skills Reliable internet connection and quiet workspace Positive attitude and willingness to learn Previous experience is an asset, but not required What We Offer: 100% Remote position within Canada Flexible scheduling options Paid training Supportive team environment Competitive hourly pay