Customer Account Representative at Lumina Agency INC — NeverHard

Job Description Lumina Agency Inc is seeking a motivated and detail-oriented Customer Account Representative to join our growing team in Lawrence, MA. In this role, you will serve as a key point of contact for customers, helping to build and maintain strong client relationships while ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working with people, solving problems, and contributing to a supportive and fast-paced environment. Responsibilities Serve as the primary contact for customer inquiries and account-related requests. Build and maintain positive relationships with new and existing clients. Provide accurate information regarding products, services, and account details. Assist customers in resolving questions, concerns, and service-related issues. Monitor customer accounts and ensure information remains accurate and up to date. Coordinate with internal departments to support customer needs and deliver effective solutions. Maintain detailed records of customer interactions and account activities. Identify opportunities to improve customer satisfaction and account retention. Support daily administrative and account management tasks as needed.