CS & Logistics Coordinator at Express Employment Professionals — NeverHard

Express Employment Professionals, Delta/ Richmond BC, is hiring for a Customer Service Logistics Administrator for our client's local branch building finishing product distributor based out of Annacis Island of Delta, BC. This role will be working with a small team and reporting to Customer Service Manager & Operations Manager. Responsibilities: Logistics & Shipping Coordination • Coordinate outgoing pickups and shipments with the warehouse and third-party carriers; prepare required shipping documentation (pick lists, packing slips, bills of lading). • Verify shipping instructions (LTL, courier, collect, prepaid, etc.), track shipments, enter tracking details, and communicate ETAs to internal teams. • Assist with transportation bookings, freight method selection, and compliance with carrier guidelines and internal SOPs. • Maintain accurate records for orders, shipments, and customer accounts; manage Samples Receiving and notify Sales Teams upon arrival. • Support inventory control activities, including cycle counts, stock adjustments, and discrepancy resolution. • Collaborate with Customer Service, Warehouse, Purchasing, and Sales to ensure smooth workflow and timely information exchange. • Participate in team meetings, huddles, one-on-ones, and training sessions; contribute to continuous improvement of processes and improving the customer experience. • Perform other general duties as required. Order Desk • Customer Service (Back up) • Build and maintain strong relationships with clients and sales teams through friendly, efficient communication and support. • Manage the order desk inbox; enter and validate orders in the ERP system, confirming product availability, pricing, ship dates, and special instructions. • Handle customer and dealer inquiries (phone and email), including stock checks, product/application support, Dealer Portal assistance, order status updates, and shipping details. • Coordinate with Territory Managers on order issues, backorders, samples, and special requests; process order changes, cancellations, and returns per company policies. • Oversee front office reception duties, including office supply management, greeting guests, and maintaining a clean, professional workspace. • Provide Dealer Support and telephone coverage across Canada for the Order Desk and Sales Support Team as needed Requirements: • High School Diploma • Administrative Business Degree an asset • / Logistics experience1-3 years Customer Service Support / Office Administration • Excellent time management and organizational skills • Strong oral and written skills/e-mail etiquette • Strong Interpersonal & Communication skills • Able to quickly pivot in high paced environments with strong attention to detail and focus • Eagerness to learn and grow • Strong business Acumen • Forklift, First Aid certification/training an asset • SAP Business One / ERP systems an asset • CRM Experience an asset Monday to Friday, 8am to 4:30pm. Pay is between $22 to $25/ hour depending on experience. Extended benefits after probationary period. Please send your resume in MS Word to vivien.lee@expresspros.com with subject line "CS Logistics Administrator, B1010 VL". www.expresspros.com/deltarichmondbc for this and other roles - please feel free to pass to friends and family.