Courtesy Cart Driver at All Career — NeverHard

Responsibilities and Duties Guest Transportation Safely operate courtesy carts throughout Callaway Resort & Gardens. Transport guests between attractions, lodging accommodations, event venues, parking areas, and resort amenities. Respond promptly to guest transportation requests. Assist guests with boarding and exiting vehicles safely. Provide transportation support during special events. Guest Service Greet guests in a friendly, professional, and welcoming manner. Provide information about resort amenities, attractions, dining locations, lodging areas, and event venues. Offer directions and assist guests with wayfinding throughout the property. Anticipate guest needs and provide proactive assistance whenever possible. Serve as a positive representative of Callaway Resort & Gardens. Safety & Compliance Operate vehicles in accordance with all company policies and safety procedures. Follow posted speed limits and traffic regulations throughout the property. Conduct daily vehicle inspections before operation. Report accidents, incidents, hazards, or maintenance concerns immediately. Maintain awareness of pedestrian traffic and high-volume guest areas. Accessibility Assistance Provide transportation assistance for guests with mobility challenges. Assist with loading and unloading mobility devices, strollers, and personal belongings when appropriate. Ensure accessibility services are delivered professionally and respectfully. Operational Support Assist departments with guest transportation logistics during peak attendance periods. Support transportation operations during races, concerts, seasonal events, and group functions. Communicate operational concerns, delays, or guest issues to supervisors. Help maintain efficient transportation coverage throughout the property. Vehicle Care & Maintenance Perform routine vehicle inspections and complete required documentation. Maintain vehicle cleanliness and appearance standards. Monitor battery levels, charging schedules, and fuel requirements as applicable. Report maintenance needs promptly. Qualifications Education & Experience: Must be at least 21 years of age Valid driver’s license with acceptable driving record required Previous transportation, traffic control, security, hospitality, or event operations experience preferred Ability to safely operate golf carts, shuttles, trolleys, or utility vehicles preferred Strong communication and customer service skills Ability to work independently and as part of a team Ability to remain calm and professional in high-traffic or high-stress situations Physical Requirements: Long hours are sometimes required.  Exerting up to 50 pounds of force occasionally, and /or 25pounds of force frequently or constantly to lift, carry, push, pull   or otherwise move objects.  Ability to stand for long hours at a time.  Ability to sit for extended periods of time.  Skills & Qualifications: Be able to positively motivate and lead a team, conveying information and ideas clearly and effectively so that ownership of high levels of guest service is understood to be the role of each individual team member. Be able to evaluate and select among alternative courses of action quickly and accurately Be able to work well in high-pressure situations while maintaining composure and objectivity, including the ability to listen carefully to and resolve guest issues to the satisfaction of the affected guests. Be able to identify potential guest issues and then develop methodologies to prevent or limit the impact of those guest issues during guest visits. Be able to assimilate complex information and data for various sources and consider, adjust or modify to meet the constraints of the need. Be able to effectively listen to, understand, and clarify concerns and issues raised by team members and guests. Be able to work with and understand financial information and data and perform basic math functions.