Corporate Account Manager at Mister Safety Shoes — NeverHard

Job DescriptionJob DescriptionSalary: Job title: Corporate Account Manager Reporting to:Customer Success Manager Department:Customer Success Location:Hybrid 2300 Finch Ave West Are you looking to join one ofCanada's Greatest Places to Workand be a part of making it even better? Better Workdays Start Here is Mister Safety Shoes mission for both its customers and its team members. We are a proudly Canadian owned and operated company that specializes in safety footwear and clothing. Founded in 1972, we are continuously growing our presence across Canada through our retail store locations and shoemobiles. The values of caring, respect, and exceptional service start with our team. Its a philosophy we live throughout the company, making workdays better for each other and our customers. What we are looking for: TheCorporate Account Managerplays a crucial role in expanding andretainingclient relationships within an assigned customer segment. The role is primarily focused on fostering strong relationships, delivering exceptional customer service, as well asidentifyingopportunities forgrowth andexpansion. Areas of Accountability: Account Management Analytics Communication Duties and responsibilities may include but are not limited to: Account Management: Focus on retention and growth within assigned portfolio by providing superior customer service, building lastingrelationshipsand acting as the subject matter expert. Promote customer engagement through virtual, phone and in person meetings based on customer engagement model which includes regular touchpoints with the customer, account reviews, product knowledgesessionsand discussionsregardingnew opportunities. Identifyopportunities for upselling or cross-selling products and services to increase account value with assigned portfolio. Serve as a client advocate to prioritize enhancements to customer and buyer experiences. Address any customer complaints and work towards proactively enhancing processes to prevent future concerns Analytics: Collect and analyze data to gain insights into customer behaviours, with the goal ofidentifyingneeds and maximizing offerings. Stay informed about market trends, industry developments, and competitors. Maintainaccurateand detailed records andaccount notes. Provide monthly spend and account updates to assigned accounts Communication: Communicate regularly with clients to understand their evolving needs and articulate the value of company offerings. Collaborate with internal departments tofacilitateclient need fulfillment, while providing guidance with day-to-day tasks when necessary. PerformanceExpectations: Ability to build andmaintainstrong client relationships through effective communication,interpersonal skills, and consistent support. Ability toidentifyand capitalize on growth opportunities within the assigned customer portfolio. Ability to resolve conflict and handle challenging situations with a calm and professional demeanor. Ability to organize and manage multiple tasks, prioritize effectively, and ensure smooth execution of customer interactions and requests. Ability to effectively meet deadlines, manage conflicting priorities, and understand business needs. Commitment to delivering exceptional customer service and exceeding client expectations. Qualifications: Post-Secondary Education -preferably in Business or related Integrity, professionalism and excellent communication and interpersonal skills that are required to handle both internal and external communications with tact and diplomacy Proficiency in MS Word, Excel, PowerPoint, Outlook CRM experience is an asset Bilingual in French is an asset What do we offer: Competitive Wage:We offer a competitive wage to ensure you are rewarded for your contributions. Comprehensive Benefits:We offer benefits after 90 days of employment with us, including access to Health Benefits and an Employee Assistance Program. Mister Safety Shoes has been named a Great Place to Work for 4 years in a row. We are proud to be a 2024 Best Workplaces in Canada, a 2024 Best Workplaces in Retail & Hospitality and ranked #86 in Best Workplaces in Canada for companies with under 1000 people. As part of our commitment to efficiency, fairness, and continuous improvement, we utilize AI tools during our selection and assessment process. These tools may assist with resume screening, skills assessments, and evaluating application responses. All AI-assisted evaluations are reviewed by our human hiring team to ensure a fair and thoughtful decision-making process. We are an equal opportunity employer and positively encourage applications from suitably qualified and eligible candidates. If required, please include accommodation requirements with your submission.