Contact Centre Representative (Credit Counsellor, Client Account Management) at Canadian Imperial Bank of Commerce — NeverHard

What You’ll Be Doing You’ll be joining CIBC’s Client Account Management Department as a Credit Counsellor, and making a real difference for our clients. You’ll connect with our clients who own a variety of CIBC products and discuss repayment options to potentially resolve outstanding debts. This is done using a combination of assessing client profiles, and asking relevant questions to understand why our clients have fallen behind on payments. You'll ensure the client is aware of the terms and conditions of their contractual obligations and offer solutions to prevent further delinquencies. This position will begin on site at 400 Burrard Street, Vancouver for a minimum 60 day period, after which a home‑office option may be available if you meet the Agent@Home requirements. How You’ll Succeed Client engagement – Speak with clients to understand their priorities, advise them on solutions, and provide a forward‑looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals. Call Ownership – Respond to incoming calls or make outbound calls. Take complete ownership of calls in a friendly, empathetic, courteous and professional manner. Problem solving – Act effectively by knowing how to obtain information required and use one’s network to identify and solve for a problem or need. Performance metrics – Thrive in an environment that rewards performance through regular key metrics reporting and coaching. Multitasking efficiency – Demonstrate ability to efficiently capture accurate information across multiple systems while engaging with clients, maintain effective communication and ensure seamless service delivery in a fast‑paced environment. Who You Are You put our clients first, engage with purpose to find the right solutions, and go the extra mile because it’s the right thing to do. You love to learn, are passionate about growing your knowledge, and know that there is no limit to what you can achieve. You’re driven to succeed, motivated by accomplishing goals and delivering your best in a metrics‑driven environment. You’re passionate about people, find meaning in relationships, and build trust through respect and authenticity. You engage with your heart and mind, caring about people, and understand different perspectives. You bring your real self to work and live our values of trust, teamwork and accountability. What CIBC Offers Competitive salary, incentive pay, banking benefits and a benefits program. Defined benefit pension plan, employee share purchase plan, vacation offering and wellbeing support. MomentMakers, our social, points‑based recognition program. Purpose Day – a paid day off dedicated for you to invest in your growth and development. Job Location Vancouver – 400 Burrard Street, 5th floor. Required Skills Analytical Thinking Business Operations Collections Management / Customer Education / Customer Service Debt Collection Litigation Negotiation Recovery Services CIBC is committed to creating an inclusive environment where all team members and clients feel they belong. We seek applicants with a wide range of abilities and provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com. #J-18808-Ljbffr