Colleague Services Supervisor at FAIRMONT — NeverHard

Job Description As the Colleague Services Supervisor at Fairmont Chateau Lake Louise, you will support the daily experience of 800 on-site staff residents. This community-focused role oversees housing services, lifestyle programs, and team operations to ensure a clean, safe, and welcoming living environment. With strong leadership and organizational skills, you’ll help deliver on our mission: to provide the best possible living experience for all our residents. Position Type: Permanent Start Date: July 2026 Pay Rate: $27.68 Job Duties Include: Reporting to the Colleague Services Manager, responsibilities and essential job function include but are not limited to the following: Manage all Housing/Activity telephone and counter inquiries including but not limited to: guest passes, parking passes, Lifestyles cards, maintenance concerns, roommate issues, activity registration. Acting as staff concierge. Update and maintain daily cleaning standards for units and buildings Coordinate the tracking, delivery and or removal all furniture inventory and appliances Supervise and execute tasks related to postal, shuttle and uniform services Participate in scheduled unit inspections, advising on any safety and maintenance updates with representatives from the Maintenance and Security Departments Participate in administrative tasks related to scheduling and assignment of daily tasks Ensure daily cleaning tasks of attendants are complete to standard (quality and timeliness) Room inspection tracking, reporting and filing Manage and maintain accuracy of the arrival/departure process Verbal and written communication with tenants and hotel colleagues