Co-op- Service Desk Support at Rwdi — NeverHard

RWDI’s Guelph office is currently accepting applications for the position of a four- or eight- month , Service Desk Support Co-op beginning September, 2026. Key Responsibilities Students are provided with the opportunity to: Work with the latest and greatest technology Provide Level 1 phone support. Respond to emails, voice mails, and walk-in customers Act as the single point of contact to resolve end user incidents and service requests Configure, install, maintain, and troubleshoot desktop issues Manage user accounts and permissions Work in a dynamic and busy environment, that provides new experiences every day Develop customer relations skills Skills, Knowledge and Expertise Background and qualifications should include: Solid understanding of computer hardware and software applications Understanding of Active Directory and Group Policy Objects Basic knowledge of networking, cabling, LAN technologies Hands-On experience with Windows 10 and Microsoft Office 2016 Excellent written and verbal communication skills Customer-service focused Good organizational and coordination skills Additional Information Application Requirements : Resume Copy of academic transcripts Salary : Commensurate with experience. Thank you in advance for your application. Only candidates selected for an interview will be contacted. RWDI endorses and practices the principles of equal opportunity employment. We are committed to diversity and inclusion. Accommodations are available during all stages of the recruitment process in accordance with AODA and the Human Rights Code.