Clinical Manager, RN at Intuitive Health — NeverHard

Job Description The Clinical Manager is responsible for the leadership and management of the non-physician clinical staff in concurrence with the Program Director and Hospital Partner to provide patients with great customer service through sound clinical practices and efficient operations. As a leader, the Clinical Manager is expected to provide an environment that encourages teamwork, continuously improvement, and is patient centric. • Management of the non-physician clinical staff in concurrence with the Program Director and Hospital Leadership • In coordination with the Hospital, recruit and manage the onboarding of clinical staff • Provide initial and on-going training and education for clinical staff • In coordination with other members of Intuitive and Hospital leadership, participate in community outreach • Scheduling of clinical staff • In coordination and at direction of the Hospital, assist Hospital with staff evaluations, following the process of the Hospital in accordance with the Hospital’s timeline and tools • Utilize resources from Intuitive and Hospital, to support patient satisfaction for site • Provide ongoing leadership training and mentoring to clinical staff • Coordinate with the Program Director, Medical Director, and other clinical managers, as applicable, to implement quality assurance and performance improvement process • Provide quarterly reporting on performance measures applicable to the site • Serve as cultural champion for non-physician clinical employees • Participate in regulatory and accreditation preparedness and survey process • Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities • Management of the customer service experience and relations at the Sites in concurrence with the Medical Director and Program Director • Provide patients and their family with a customer focused, friendly, reassuring and open environment that encourages patient participation in health care decisions. • Encourage a work environment that is friendly and respectful. • Assure a clean work environment. This may include duties often reserved for housekeeping services such as emptying trash, mopping floors and cleaning counters. • Participate in applicable committees as requested