Client Success Account Manager at PayByPhone — NeverHard

Job DescriptionJob DescriptionSalary: Hiring Range : $75,000-$85,000 AboutPayByPhone AtPayByPhone, our strength is our people. Behind our product is a talented, creative, and driven multi-disciplinary team united by a shared ambition: to make everyday mobility simpler. We believe innovation should be collaborative, learning should be constant, and work should be enjoyable. As we grow,werelooking for people who want to grow with us. Together,wereon an ambitious mission to create intuitive technology solutions that deliver world-class user experiences. We are a fast-growing, forward-thinking company and already help more than60 million usersacross North America and Europe. Our technology helps millions of consumers pay quickly, easily, and securely without waiting in line, carrying change, or worrying about costly fines. About The Role Location: Toronto, ON (Remote) Employmenttype: Full-time Reports to: Director of Client Success The Client Manager oversees all aspects of client relationships, ensuring the highest level of client satisfaction. They act as the clientsPayByPhoneadvocate to build strong,long termrelationships. This entailsidentifyingdifferent waysto increase adoption, ensuring client questions are addressed, and onboarding new clients by acting as their project manager. Success in this role shouldultimately leadto the renewal of our contracts, an increase inPayByPhoneadoption, and result in positive references from our clients. KeyResponsibilities Build strong, long-term relationships with assigned clients Partner with clients to drive adoption ofPayByPhone Renewal of Clients contract withPayByPhone Overall responsibility for day-to-day management ofnumerousclients Project manage new clients onboarding activitiesincluding:define project scope, schedule, and task lists as well as set up of client locations, testing, and internal communications Coordinate communications between internal and clients marketing team Assistwith client query resolution; routing questions and enquiries internally asappropriate, securing satisfactory answers and responding to clientsin a timely manner Regular check-ins with client on a monthly/quarterly basis Organize, document, and communicate project post go-live analyses Upsell ofadditionalPayByPhoneproduct(s) where appropriate Work to engage,retainand develop client partnerships and grow revenue Collaborating with internalPayByPhoneteams, especially Product Development on upcoming features andidentifieddefects. Coordinate with Commercial team on Client account management Escalate queries and issues when appropriate Provide training to clients onPayByPhoneproduct suite Ensure Salesforce (SFDC) is regularly updated Key Requirements Demonstrated experience / projects Minimum 5 years of prior experience in client account management Technical / Hard Skills Strongproficiencyin MS Office Suite, specifically Excel Salesforce experience an asset People Management experience (if applicable) Able to train and mentor junior team members Years of Experience Minimum 5 years of prior experience in client account management Minimum 3 years of project management experience dealing with clients in a technical environment Previoussales skills is an asset Education (post-secondary, certification, etc.) Bachelors degree in Business Administration, Computer Science, Information Systems OR an equivalent combination of training and experience Travel: Ability to travel throughout Canada and the United States for client meetings, conferences, trade shows, and other business-related events. Ability to travel up to 2550% of the time as required. (Travel can be within Canada and occasionally to the US as well) WhatWe Offer Compensation:The expected salary range for this role is$75,000 $85,000 CAD. Final compensation will be based on factors such as experience, skills, qualifications, and internal equity. Vacation:Allpermanentfull-timeemployees start with4 weeks of vacationper year. Personal Days:Weprovide5 personal days annually, in addition to paid sick days, to support flexibility and work-life balance. Comprehensive medical & dentalcoverage:Available to all permanentfull-timeemployees onDay 1, with no waiting period. Employee Assistance Program (EAP):Access to confidential support services and resources for you and your family. Career Growth & Learning Support:Opportunities for professional development, continuous learning, and career progression. WorkingatPayByPhone Weoperatein a worldthatsconstantly evolving and change is something we embrace. Our values guide how we show up for one another and for our customers every day. In short, we: Make things happen Stay curious Work together Have fun See through our customers eyes These principles shape how we collaborate, innovate, and deliver on our commitments. Were also committed to fostering a diverse and representative workforce and an inclusive environment where everyone is treated with respect and fairness. We do not tolerate discrimination or harassment in our workplace or throughout our hiring process. Our hiring decisions are grounded in business needs, role requirements, and individual qualifications ensuring we reflect the talent and communities we serve. PayByPhoneis committed to providingaccommodationthroughout the recruitment process.If you require accommodation, pleasereach out tousat askhr@paybyphone.com. Want to see our values in action? Visit ourInstagramandLinkedIn. Curious about the story behind our values? Head over to ourAbout Uspage to learn more.