Client Services - Escalations at Shield — NeverHard

Acting as a senior point of resolution for issues beyond frontline Helpdesk scope, you'll respond to technical requests in person (where applicable), by phone, or electronically taking ownership of escalated incidents through to resolution while supporting and developing junior team members. Key Responsibilities Serve as the primary escalation point for end user issues, client IT staff, and first line Helpdesk personnel requiring advanced technical assistance. Respond to escalated incidents and…