Call Centre Agent (Urgent!) at Martin Recruitment Inc — NeverHard

Job DescriptionJob Description START: ASAP COMPANY : Government of Alberta JOB TITLE : Information Officer PLACEMENT TYPE : Temporary / Temporary to Perm COMPENSATION : $23.00/hour LOCATION : 100% In-office DRESS CODE : Business casual HOURS : Monday to Friday, 8:15am - 4:30pm The Service Alberta contact centre serves as the main reception/phone line of the entire Government of Alberta. The Service Alberta contact centre is a very large contact centre with many different programs running at any given time. The most common program that the Information Officer will be asked to support is the MyAlberta Digital ID program or (MADI) MADI is a unique digital ID that allows citizens to access Government services. Supporting this program will require the Information Officer to receive inbound calls from citizens regarding setting up their My Alberta Digital ID, resetting their passwords, creating login credentials, navigating the website, or answering any other questions they may have. Other programs they may be asked to support include but are not limited to: Education services, wildfire resources, financial assistance programs, campground services, registry services, and more MUST HAVES QUALIFICATIONS: 3+ years of customer service experience, someone who has dealt with complex customer service situations Mature individual that is capable of diffusing heated situations Extremely articulate and polished verbal communication skills Must be tech-savvy and able to learn new softwares quickly LIKE TO HAVE QUALIFICATIONS: Previous call centre experience Previous government or banking experience WHY SHOULD YOU WORK THERE? Opportunity for contract to convert into permanent role with Government of Alberta Lots of room for growth (increased compensation, responsibilities, titles, etc) (If converted) Extremely stable employer (If converted) Pension plan (If converted) Government benefits plan Great work environment with supportive leadership Thorough training program & professional development