Call Center Manager at 09 Build — NeverHard

We are a 30+ year old, multi-million-dollar developer with projects throughout South Florida and the Caribbean, now expanding into the South Florida home improvement market. As one of the most recognized names in our field, we're seeking a Call Center Manager to build and lead our appointment-setting team.You'll hire, manage, and develop a team of 5–12 callers working a warm list of over 5,000 leads to set qualified appointments for our sales staff. You'll also oversee our internet marketing department, managing its cost and performance.To apply: Send a resume or call Nick to set up a personal interview at our Coconut Grove office. Compensation: $40,000 – $75,000 Responsibilities: ResponsibilitiesRecruit, hire, train, and develop a team of 5–12 inbound/outbound callersSet daily and weekly appointment-setting goals and hold the team accountable to themMonitor call quality, coach callers, and run regular performance reviewsManage and prioritize the warm lead list to maximize set rate and show rateTrack and report key metrics (calls, contacts, appointments set, conversion) to executive managementOversee the internet marketing department, managing budgets, costs, and expected lead volumeCoordinate lead distribution and scheduling with the sales departmentIdentify and implement improvements to scripts, processes, and reporting Qualifications: QualificationsProven experience managing a call center or appointment-setting/telemarketing teamStrong people management and coaching skillsComfortable owning numbers: budgets, KPIs, and performance reportingWorking knowledge of the internet/digital marketing, and lead generationExcellent communication and organizational skillsWhat you'll receiveBase salary plus bonuses and overridesWarm calling material — no cold prospectingInbound and outbound volumeRoom for growthA great work environment About Company 09 Build is a Miami-based home improvement company specializing in impact windows and doors, bathroom remodels, and kitchen renovations — with roofing coming soon. We serve homeowners across South Florida with a commitment to craftsmanship, integrity, and real results. We're growing, and we're building a team of driven, coachable professionals who take pride in their work. Whether you're in sales, operations, or the trades, you'll find a culture that invests in your development, rewards performance, and gives you the tools to succeed from day one. We believe in transparency, reliability, and teamwork — and we're looking for people who do too. Leadership here is hands-on and committed to your growth, not just the bottom line. If you're looking for a place to build a career — not just find a job — 09 Build is where you belong. 3059 Grand Ave, Suite 210, Miami, FL 33133