Call Center Customer Service Representative at Veolia — NeverHard

Job Description Position Purpose: Performs assigned tasks within established procedures in various phases of the Customer Service Operations. Primary Duties/Responsibilities: Required to utilize multi-screen monitors in the daily processing of customer inquiries. Responds to customer inquiries. Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues. Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue. Records and processes meter readings supplied by customers. Maintains professional interactions with internal and external customers and/or departments. Operates company systems, devices and software applications. Performs other similar or less skilled work, as assigned. Assists employees of a higher classification, as assigned.