Call Center Agent (Remote) at Angela — NeverHard

Location: Work from Home (Anywhere in Canada) Job Type: Full-Time / Part-Time Experience Level: Entry-Level (Training Provided) About Us At Long View Systems, we are a trusted information technology company based in Calgary, Alberta. We support organizations across North America by delivering reliable IT solutions and dependable customer support. We work alongside leading technology providers such as Microsoft and Cisco, and we take pride in delivering a professional and positive experience for every client we support. The Role As a Call Center Agent, you will be one of the first points of contact for our clients. You will handle inbound calls, assist with questions, and provide clear, helpful solutions. This is a great opportunity for someone who enjoys speaking with people and wants to build a strong foundation in customer service. We provide full training, so no previous experience is required. Key Responsibilities Answer inbound calls from customers in a professional and friendly manner Assist with general inquiries, account questions, and basic support needs Provide clear and accurate information Escalate more complex issues when needed Keep records of calls and customer interactions Follow up when required to ensure issues are resolved Qualifications Basic computer skills Strong communication and listening skills Ability to stay calm and professional under pressure Good attention to detail Willingness to learn and improve Ability to work independently in a remote setting Benefits Flexible work-from-home schedule Health, dental, and vision coverage Paid vacation and personal time off Retirement savings plan with company contribution Work-from-home equipment or allowance Ongoing training and professional development