Business Process Coordinator at Ferocorp — NeverHard

Job DescriptionJob Description Job Title : Business Process Coordinator / Operations Coordinator Report To: Drafting Manager Placement Type: Permanent Address: NW Edmonton Work Location: 100% in-office Hours: Monday to Friday (Flexible Start Time) Our client, a well-established Edmonton-based engineering, design, and manufacturing company, is seeking a Business Process Coordinator to join their team. Building high-performance structural connections for construction projects across North America. They are a hands-on, collaborative organization where everyone works closely across departments. This opportunity is a strong fit for someone with a background in order processing, logistics, or project coordination who enjoys customer contact and keeping many moving pieces on track. Position Overview : The Business Process Coordinator owns coordination and customer communication for one product line. Half the day is full-cycle quoting and ordering for a commodity product, from quote request through order creation and handoff to production. The rest covers the engineered line, taking over customer communication after engineering sign-off and managing timelines, production schedules, and shipping. Success comes from organization, responsive communication, and spotting where a process could run better. Responsibilities : Business Operations & Process Coordination Manage full-cycle quoting and ordering for a commodity product line, from quote request through order creation and handoff to production. Prepare and send batches of quotes, often to multiple bidders on the same project, ensuring accuracy and quick turnaround. Coordinate with the production team on schedules, ship dates, and logistical issues. Work with engineers and production to set priorities when multiple projects compete for the same production capacity. Identify bottlenecks and recommend practical improvements to existing processes. Provide administrative support to the manager as required, including maintaining templates, files, and shared resources. Customer Communication Serve as the point of contact for customer calls and emails on the product line, gathering required information and completing order documentation correctly. Take over customer communication on engineered product projects once engineering sign-off is complete, covering timelines, production status, and shipping. Follow up on outstanding customer information required before work can move into production. AI & Technology Maintain accurate customer and project information within the company's ERP system. Work confidently across the company's software systems, including the ERP, Microsoft Office 365, and Teams, to keep customer and order information accurate and accessible. Use AI tools to speed up routine work and flag repetitive tasks that could be streamlined or automated. Must Have Qualifications : 3+ years of experience in order processing, logistics, project coordination, operations, or business administration. Strong written and verbal communication skills, with genuine comfort dealing with customers by phone and email. Comfortable with technology, including managing high email volume, navigating software, and working within an ERP system. Like To Have Qualifications: Experience within manufacturing, construction, or industrial supply. Inside sales or customer coordination experience involving a physical or technical product catalogue. Experience coordinating materials to and from client sites and working alongside engineers. Experience with CETEC or a comparable ERP system. Familiarity with project drawings or basic AutoCAD. Experience using AI tools such as Claude, ChatGPT, or Microsoft Copilot to create efficiencies or improve a workflow. Why You Should Work Here: Fast-growing company, with a clear path to expand into other product lines and broader project coordination. Comprehensive benefits package including full drug coverage, dental coverage, and an RRSP matching program. Collaborative in-office environment with exposure across engineering, drafting, production, and executive leadership.