Business Clerk at Hamilton Health Sciences — NeverHard

Monday through Friday, days, evenings, Saturdays days when required. This casual position is temporary until March 2027 As a member of the healthcare team, the Business Clerk provides clerical, administrative or business support to patients, families and those providing service and/or care. The Business Clerk in Central Scheduling will be the face of RJCHC and must be able to respond effectively to all client inquiries. This role is responsible for providing all aspects of administrative, clerical, reception, and data entry functions related to scheduling and attending client appointments both onsite and in the community. Responsibilities include, but are not limited to greeting clients, attending visits, scheduling onsite and community visits and data entry. They must respond to client and family inquiries and redirect to or obtain information from appropriate staff in clinical programs as required. Functions according to the job description for Business Clerks. Central Registration and Scheduling is a service provided to the Ron Joyce Children’s Health Centre (RJCHC). The RJCHC includes Developmental Pediatrics and Rehabilitation Services, Autism Spectrum Disorders Service, Child and Youth Mental Health Program, Extensive Needs Program and Prosthetics and Orthotics. These clinical programs are comprised of many different clinical services and clinics providing multi-disciplinary outpatient services to children and some adults with developmental, emotional or behaviourial, physical, or communication needs. Hamilton Health Sciences fosters a culture of patient and staff safety, whereby all employees are guided by our Mission, Vision, Values, and Values Based Code of Conduct. Hamilton Health Sciences is a teaching hospital and all staff and physicians are expected to support students and other learners. To be considered for this opportunity applicants must apply during the posting period. All internal and external applicants may ONLY apply via the Careers website. This job posting is for an existing vacancy. Hamilton Health Sciences is an equal opportunity employer and we will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact Human Resources at 905-521-2100, Ext. 46947 for assistance. If the applicant requires a specific accommodation because of a disability during an interview, the applicant will need to advise the hiring manager when scheduling the interview and the appropriate accommodations can be made. This competition is open to all qualified applicants, however, qualified internal applicants will be considered first. Past performance will be considered as part of the selection process. If you are a previous employee of Hamilton Health Sciences, please note\: the circumstances around an employee's exit will be considered prior to an offer of employment. Proficiency in both Official Languages, French and English, is considered an asset. If this position is temporary, selection for this position will be as per the outlined Collective Agreements: Article 30 (k), CUPE Collective Agreement Article 10.7 (d), ONA Collective Agreement Article 13.01 (b) (ii), OPSEU 273 Collective Agreement Article 14.04, OPSEU 209 Collective Agreement Article 2.07 and Article 13, PIPSC RT Collective Agreement 1.Grade 12 or equivalent 2. Graduate of a Community College Secretarial Program, Office Administration 3. Minimum of 1 year experience in a Business Clerk role that included scheduling and booking patient appointments 4. Medical Terminology Certificate 1 and 2 or demonstrated Knowledge equivalent to the Medical Terminology Certificate 1 and 2 acquired in a different Business Clerk position, which may be subject to testing 5. Demonstrated knowledge and skills in using EPIC, MS Office, MS Access, MS Word, MS Excel, MS Exchange, MS PowerPoint and Medical Record practices. 6. Demonstrated proficiency in keyboarding and typing skills (minimum of 40 wpm), which may be subject to testing. 7. Demonstrated excellence in telephone communication skills in a fast paced clinic environment. 8. Mathematical skills related to clinic data and scheduling 9. Demonstrated excellence in communication skills (verbal and written), interpersonal, public relations and problem-solving skills 10. Demonstrated ability to set priorities and organize work accordingly. 11. Demonstrated Ability to appreciate the confidential nature of the position. 12. Excellent organizational and problem-solving skills and the ability to prioritize work effectively 13. Strong interpersonal and teamwork skills 14. Excellent written and oral communication skills 15. Demonstrated ability to deal with various hospital departments effectively and collaboratively 16. Ability to sit for long periods, requires focused attention using a computer, repetitive keyboarding, repetitive bending and reaching