Business Analyst - Senior at Innosystech Inc — NeverHard

Job Title: Business Analyst - Senior Location: Toronto, Ontario Work Model: Onsite Security Clearance: CRJMC Description / Responsibilities / Skills Must Have Knowledge and experience with Fixing Long-Term Care Act 2021, Digital Service Standard, Ontario Design System, Service Design Playbook Experience conducting comprehensive user research (interviews, card sorting, empathy mapping) Strong interpersonal, verbal, written communication and presentation skills Experience applying re-engineering/lean concepts for business improvement Highly proficient in MS Office and collaboration tools such as Miro Description Responsibilities Lead and conduct business analysis activities across the full project lifecycle Elicit, document, and manage business and technical requirements Conduct impact analysis, gap analysis, and support solution design decisions Develop business models, process flows, and data flow diagrams Analyze defects and collaborate with teams to resolve issues Support business transformation initiatives and process re-engineering efforts Liaise with development, QA teams, vendors, and stakeholders Prepare business cases, feasibility studies, and cost-benefit analysis Support testing activities, quality assurance processes, and troubleshooting Maintain business documentation, user guides, and training materials Monitor progress, manage risks and issues, and report status to stakeholders Support deployment activities including change requests, runbooks and implementation plans General Skills Strong experience in business analysis methodologies within Agile and OPS frameworks Ability to align business needs with technology solutions Experience in stakeholder engagement and facilitation of workshops Strong analytical, problem-solving, and decision-making skills Ability to communicate complex information to both technical and non-technical audiences Experience supporting change management and user onboarding Strong organizational and multitasking abilities Experience working in cross-functional teams and meeting deadlines Desirable Skills Experience working in Ontario public sector healthcare environments Knowledge of EMR, HIS, Long-Term Care systems and clinical solutions Familiarity with AODA and Ontario Digital Service standards Experience with cloud-based technologies and solutions Knowledge of data quality, data access and data de-identification practices Skills Experience and Skill Set Requirements Public Sector Experience - 5% Experience working in healthcare environments supporting Long-Term Care, EMR, HIS, or clinical systems Knowledge of personal health information protection requirements Business Analysis Experience - 35% Experience conducting end-to-end business analysis and requirements management Development of business processes and production deployment procedures Experience validating and analyzing system changes and minimizing business impact Data analysis, troubleshooting and proactive issue resolution Experience preparing business analysis standards, policies and best practices Business modeling, use case modeling, and data modeling Gap analysis of vendor releases and solution upgrades Development of business cases, feasibility studies and cost-benefit analysis Project coordination including plans, schedules and reporting Facilitation of meetings, workshops and stakeholder communications Business and IT Knowledge - 35% Experience working with Long-Term Care data, inspections and licensing systems Knowledge of data governance, data quality and de-identification practices Strong proficiency with MS Office tools Awareness of emerging IT trends and technologies Experience implementing cloud-based solutions Knowledge of Ontario healthcare regulations and digital standards including ODS and AODA Stakeholder Management - 25% Strong leadership and stakeholder engagement skills Excellent communication, presentation and facilitation skills Proven analytical, problem-solving and critical thinking abilities Strong negotiation and relationship-building skills Ability to manage multiple stakeholders and priorities Strong customer service skills with focus on stakeholder needs Highly motivated, detail-oriented and deadline-driven team player