Business Analyst / Lead IVR & Google CX Agent Studio | Charlotte, NC - Onsite – 4 Days/Week at Next Gen Software Solutions — NeverHard
Business Analyst / Lead IVR & Google CX Agent Studio | Charlotte, NC - Onsite – 4 Days/Week at Next Gen Software Solutions in Charlotte, Mecklenburg County. Skills: Conversational AI, Genesys Cloud, IVR, Python, agentic workflows. Apply on NeverHard.
Company
Next Gen Software Solutions
Location
Charlotte, Mecklenburg County
Type
contract
Required skills:
Conversational AI
Genesys Cloud
IVR
Python
agentic workflows
Job Title: Business Analyst / Lead IVR & Google CX Agent Studio Location: Charlotte, NC Work Model: Onsite 4 Days/Week Duration: long term Type: Contract Experience: 10 Years Job Summary Looking for a Technical BA with 10 years of experience in IVR and Conversational AI solution development . The ideal candidate should have strong hands-on expertise in Google CX Agent Studio (Google CX AS) , including designing and implementing Agentic AI workflows , along with Python programming skills. Experi…