Business Analyst at Insight Global — NeverHard

Job Description Insight Global is looking for a Business Analyst to support banking modernization initiatives with one of Canada's largest financial institutions. This resource will support both a billing modernization program and a data modernization program, with an expected primary focus on the billing initiative. The Business Analyst will work under the direction of a Lead Business Analyst while partnering with business, operations, data, and technology stakeholders. This resource will help gather and document requirements, develop current-state and future-state process maps, support data and process analysis, and contribute to assigned project deliverables. The ideal candidate will bring strong banking or financial-services experience, practical Business Analysis capabilities, and the versatility to support both operational and data-focused work. This individual must be comfortable receiving direction while independently managing assigned responsibilities and deliverables. Key Responsibilities - Support requirements gathering and documentation across billing and data-modernization initiatives. - Work with a Lead Business Analyst to document business processes, requirements, business rules, and project decisions. - Develop and maintain current-state and future-state process maps. - Support analysis of existing operational processes, data flows, manual activities, and stakeholder requirements. - Identify process gaps, inconsistencies, operational pain points, and opportunities for improvement. - Assist in translating business and operational needs into clear requirements for data and technology teams. - Work with banking business, operations, data, and technology stakeholders to clarify requirements and validate documentation. - Support the creation of user stories, process flows, acceptance criteria, and other project documentation. - Participate in discovery sessions, stakeholder meetings, and requirements workshops led by senior team members. - Complete assigned analysis and documentation independently while escalating questions, risks, and dependencies appropriately. - Support multiple workstreams and adapt between billing, operational-process, and data-modernization activities. - Assist with testing, requirements validation, and business acceptance activities as required. Skills and Requirements - 5+ years of experience as a Business Analyst and/or Business Systems Analyst supporting technology, data, operations, or transformation initiatives. - Previous experience working within a bank or financial-services organization. - Strong financial-services knowledge and understanding of banking processes and operations. - Experience gathering, analyzing, and documenting business requirements. - Experience developing current-state and future-state process maps. - Experience working with operational or back-office stakeholders and documenting existing workflows. - Experience supporting data-related initiatives, including documenting data requirements, data flows, mappings, reporting needs, or data-process dependencies. - Ability to translate business and operational information into clear requirements, user stories, process flows, and supporting documentation. - Experience working with business and technology stakeholders throughout project delivery. - Ability to work under the direction of a Lead BA while independently completing assigned deliverables. - Strong written and verbal communication skills. - Strong attention to detail and ability to manage multiple priorities in an evolving environment. - Commercial Banking experience & knowledge of Commercial Banking products and services. - Experience supporting billing processes, billing platforms, pricing, fees, invoicing, or billing-modernization initiatives. - Experience working with back-office billing or payment operations. - Experience supporting data-modernization, data-migration, data-warehouse, reporting, or analytics initiatives. - Exposure to Azure, Databricks, Power BI, SQL, or similar data and reporting technologies. - Experience identifying process gaps and supporting the design of future-state operational improvements. - Experience supporting the automation of manual operational or billing processes. - Previous experience within a Big Five Canadian bank. Experience with Jira, Confluence, Visio, Lucidchart, or comparable requirements and process-mapping tools. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.