Business Analyst at CYNET SYSTEMS in Orange, New Haven County. Skills: ACD, APIs, Amazon Connect, Analytical Skills, Avaya. Apply on NeverHard.
Company
CYNET SYSTEMS
Location
Orange, New Haven County
Type
not_specified
Required skills:
ACD
APIs
Amazon Connect
Analytical Skills
Avaya
Business Analysis
Cisco
Communication
Contact center software
Genesys
Job Overview: Pay Range: $28hr - $33hr Requirement/Must Have: Bachelor's degree in Business, IT, or related field. 3 5 years as a Business Analyst in contact center or customer experience domain. Familiarity with contact center platforms (Amazon Connect, Genesys, NICE, Avaya, Cisco). Understanding of IVR, ACD, WFM, and omnichannel solutions. Basic knowledge of APIs, integrations, and cloud technologies. Strong analytical and problem-solving skills. Excellent communication and stakeholder manage…