Business Analyst at Cleo Consulting — NeverHard

Assignment: RQ00677 - Business Analyst - Senior Requisition: RQ00677 Job Title: Business Analyst - Senior for ONE ID Modernization Initiative Client: Ontario Health Start Date: 2026-07-13 End Date: 2027-05-31 Department: Digital Excellence in Health Office Location: 525 University Avenue, Toronto Business Days: 222.00 Location: Up to 5 days onsite (subject to HM's discretion) Public Sector Experience: Nice to Have Must Haves: 7+ years of Business Analysis experience, with at least 3 years in senior BA roles supporting large-scale digital or identity-related programs. Proven experience creating detailed, testable user stories and acceptance criteria for complex workflows, system integrations, and identity/access management solutions. Proven experience developing and managing detailed data requirements for complex system integrations and IAM solutions Experience working with digital identity, access management, authentication, authorization, or interoperability domains. Hands-on experience with Azure DevOps (ADO) for work item management, backlog refinement, and documentation. Strong understanding of Agile delivery frameworks, including writing INVEST compliant user stories and definition of done (DoD). Demonstrated ability to independently analyze, clarify, decompose, and document high complexity functional requirements. Experience in multi-stakeholder public-sector or health-sector environments. Proven ability to collaborate with architects, product owners, testers, and integrators to drive clarity and alignment. Exceptional written communication skills - ability to articulate precise, unambiguous requirements Description The Agency is undertaking a large-scale transformation to modernize the provincial provider identity, authentication, and access (IAA) ecosystem. This work is essential to enabling secure, interoperable digital health services and ensuring consistent provider experiences across the Agency system. A key component of the IAA modernization program is the development of a comprehensive, and unambiguous requirements baseline for the future solution. This includes the refinement and completion of detailed requirements in the form of outcome-based Acceptance Criteria, spanning workflow-processes (e.g., Onboard Healthcare Organization) and foundational processes (e.g., Assign Unique Organization Identifier), with each process linked to associated user stories. Desired Skills: Knowledge of digital identity frameworks such as OIDC, OAuth 2.0, SAML, or NIST 800 63. Experience working in health information management, provider data, or digital health ecosystems. Familiarity with public-sector governance, privacy, and cybersecurity considerations. Proficiency with tools including Azure DevOps, Confluence, Miro/Lucid, Visio, and Excel. Experience working with solution integrators and large vendor teams. Demonstrated experience analyzing high-volume processes and user stories Able to produce clear, structured, unambiguous acceptance criteria suitable for architects, testers, and integrators. Rated Criteria: 100 Points Minimum 7+ years, including senior-level work on complex digital programs 15 Points Demonstrated experience analyzing high-volume user stories and producing clear, structured, unambiguous acceptance criteria suitable for architects, testers, and integrators. 20 Points Experience in IAM/digital identity, authentication/authorization workflows, or provider identity systems. 20 Points Hands-on experience using Azure DevOps for backlog management, story refinement, and requirements traceability. 10 Points Demonstrated ability to lead sessions, clarify requirements, and drive consensus in multi-party environments. 15 Points Experience developing detailed data requirements and rationalizing across a high volume of processes. 20 Points Deliverables: Agile Requirements and Acceptance Criteria: Deliver complete, testable, unambiguous, validated requirements specification for assigned functions, processes, workflows, or user stories. Requirements Gap Analysis: Analyze, identify and document missing requirements detail. Data Requirements: Provide detailed data definitions mapped to unified data dictionary. Requirements Artifacts: Document business rules, workflow logic, and traceability mappings. Backlog Refinement Support: Coordinate with Product Owner to manage backlog. Stakeholder Engagement: Facilitate requirements clarification with stakeholders. QA Support Materials: Ensure test plans and cases aligned to requirements. Reporting & Documentation: Participate in Agile Sprint activities and provide regular reporting. Leadership & Vendor Materials: Prepare materials for governance and vendor discussions. Responsibilities: Requirements & User Story Analysis Decompose workflows, data requirements, triggers, decision points, and exceptions needed for the new IAA solution. Identify and resolve inconsistencies across stories in different capability areas. Carry out research to plug any knowledge gaps pertaining to IAM in general, including, but not limited to, digital identity, authentication and authorization. Acceptance Criteria Development Define precise, actionable acceptance criteria using BDD/Gherkin, scenario-based, or rule-based formats. Ensure alignment to business rules, solution architecture, privacy/security requirements, and integration expectations. Cross-functional Collaboration Work across teams to ensure alignment on requirements, dependencies, and decision points. Facilitate quick turnaround decisions for requirement gaps or ambiguities. Standards, Compliance, and Quality Ensure adherence to OH documentation standards and BA methodology. Maintain traceability between acceptance criteria, business requirements, and solution design. Support for Agile Delivery Participate in sprint ceremonies and backlog refinement. Ensure user stories and acceptance criteria meet Definition of Ready (DoR) Additional Terms The term of this Engagement Assignment is for 222 Business Days, with an option to extend for up to an additional 250 days at the Agency's discretion. The Engagement Assignment may be extended for unused Business Days at the Agency's discretion. The resource will comply with the Agency's policies and procedures. The Agency systems cannot be accessed from outside the province of Ontario, and Agency assets including laptops and related equipment cannot be removed from the province of Ontario, without prior written approval from the Agency. Assignment Type: This position is currently listed as "Hybrid". The resource under this request will be required to work onsite as per Hiring Manager sole discretion.